Munson Health
 
Frequently Asked Questions

Enrollment Questions


Your Electronic Health Record


MyHealthInfo for My Family

  • Can my spouse and I share an email address?
  • Can I view a family member's health record in MyHealthInfo?
  • What is proxy access?
  • How to sign up dor proxy access?
  • Can emancipated minors have acces to their MyHealthInfo account?
  • Can a minor age 13-17 have access to their own MyHealthInfo account?
  • I once had access to my child's MyHealthInfo account and now I do not. What happened?
  • Can a legal guardian, patient advocate, adoptive parent or non-custodial parent have access to a patient's MyHealthInfo account?
  • I am an adult, can I give proxy access to family member or friend?
  • How do I revoke proxy access taht I had previously granted?

After I Have Enrolled


Technical Questions




What is MyHealthInfo?

MyHealthInfo offers patients of Kalkaska Memorial Health Center, Mercy Hospital Cadillac, Mercy Hospital Grayling, Munson Medical Center, and Paul Oliver Memorial Hospital personalized and secure online access to portions of their medical records.

It enables you to securely view information about your health. With MyHealthInfo, you can view:
  • Care plan and care team
  • Current allergy list
  • Current and past problem list
  • Current medication list and medication history
  • Discharge instructions
  • Laboratory test results
  • Patient education
  • Procedures performed during admission
  • Reason for hospitalization
  • Summary of care
  • Vital signs at discharge
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What if I am a patient at Charlevoix Area Hospital, Otsego Memorial Hospital, or West Shore Medical Center?

Charlevoix Area Hospital does not currently have a patient portal. For information about your medical record, contact (231) 547-4024.
To access the patient portal for Otsego Memorial Hospital, go to myomh.org.  
To access the patient portal for West Shore Medical Center, go to westshoremedcenter.org.
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Is there a fee to use MyHealthInfo?

MyHealthInfo is a free service offered to our patients.
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How do I sign up?

Patients who wish to participate will be issued a MyHealthInfo invitation during their hospital visit. This invitation will enable you to login and create your own username and password. You will be asked to provide your email address to complete this process. If you have not been issued a MyHealthInfo invitation, and would like an account, please ask during registration at your next hospital visit.
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How do I claim my invitation?

An invitation will be sent to the email address you gave during sign up. Once you receive the email, follow the directions on the screen. The step-by-step process allows you to verify your identity by entering your date of birth and answering a challenge question. You will then be guided through the process to build your own username and password.
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What if I didn't receive my invitation email?

If you requested an invitiation and did not receive an invitation email, please check your junk and/or spam folder(s). If you did not receive the invitation email, please call (231) 935-2026 and select the option for the hospital where signed up.  
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When can I access the patient portal?

The patient portal is available at any time that is convenient for you.    
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What are the security questions?

You will be asked to provide answers to two security questions including your date of birth and home zip code.
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What is needed to access the patient portal?

All you need is a computer or device with internet access and a valid email address.  A printer also is necessary if you want to print your electronic health record.
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What is Cerner Corporation?

Cerner Corporation provides the software that hospitals use for their electronic medical record system.
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Who can have a patient portal?

Any person age 18 and older with an active email address can own a patient portal.
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When can I see my lab test results in MyHealthInfo?

Your test results will be viewable in the patient portal 36 hours after the results are put into your health record. Tests considered to be sensitive in nature will not be available in MyHealthInfo.
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Why are certain test results not shared electronically via MyHealthInfo?

Tests of a very sensitive nature are not released to MyHealthInfo. These results are available through Health Information Management at the hospital where the test was performed. Test results are also available through your physician.
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Can I enter my own personal health information in the MyHealthInfo patient portal?

Yes. Under Account Settings, select "change settings with Cerner Health," and select the Health Record tab to add your personal information. This information is for your own reference and will not be part of your hospital medical record. To return to MyHealthInfo, click on "Return to MyHealthInfo."
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Can I see my x-rays?

Not at this time. To review and understand your x-ray results, please speak with you physician.
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Can I download or share my record?

Yes. You can download and transmit your health record by using the Messaging feature in MyHealthInfo.
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What if I see an error on my health record?

Please call (231) 935-2026 and select the option for the hospital where care took place.
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Can my spouse and I share an email address?

You and your spouse will have separate MyHealthInfo accounts and each patient must have a unique email address to access the portal.
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MyHealthInfo is the patient portal that connects you to health information from Kalkaska Memorial Health Center, Mercy Hospital Cadillac, Mercy Hospital Grayling, Munson Medical Center, and Paul Oliver Memorial Hospital.  

 

What is proxy access?                                                

Using the patient portal to view another patient's information is called proxy access.

 

As a parent, you can use MyHealthInfo to be involved with your child's health information. Patient privacy is extremely important to us, so we have developed a policy around parents' and guardians' access to their child's patient portal that follows state and federal laws.

 

Adults can also grant proxy access to a family member or friend. This allows a parent, guardian or other designated individual (like a spouse, family member, or friend) to connect to the information regarding a family member or friend.

 

How to sign up for proxy access?

Patients who wish to grant proxy access for a friend or family member can do so by visiting any hospital registration desk.

 

Parents who wish to view their child’s health information in MyHealthInfo must be a parent or permanent legal guardian of the patient. Proxy access for patients 0-12 will be granted until the child turns 13 years old. For minors between the ages of 13-17, parents may be granted proxy access if the minor patient signs an authorization form. When a patient turns 18, parent access will be turned off.

 

Can emancipated minors have access to their MyHealthInfo account?

Yes, emancipated minors under the age of 13 may have access to their own MyHealthInfo account. In order to have access granted, the patient will need to provide a copy of the court order emancipating the minor. Please contact Health Information Management at (231) 935-2289 for additional assistance.

 

Can a minor age 13-17 have access to their MyHealthInfo account?

Yes, minors age 13-17 may have access to their own MyHealthInfo account.

 

I once had access to my child’s MyHealthInfo account and now I do not. What happened?

Once your child turns 13, your access to their MyHealthInfo account is deactivated. For minors between the ages of 13-17, parents may be granted proxy access if the minor patient signs an authorization form.

 

Once your child turns 18, your access to their MyHealthInfo account is deactivated. Your (adult) child can choose to complete the proxy access form to grant you proxy access.

 

Can a legal guardian, patient advocate, adoptive parent or non-custodial parent have access to a patient’s MyHealthInfo account?

Yes, proxy access is given to court appointed legal guardians. In order to have access granted, you will need to provide a copy of the court order that grants the legal guardianship. You may complete a Proxy Access Form at the patient’s next hospital visit.

 

I am an adult, can I give proxy access to family member or friend?

Adults can also grant proxy access to a family member or friend. This allows a parent, guardian or other designated individual (like a spouse, family member, or friend) to connect to the information regarding a family member or friend.

 

How do I revoke proxy access that I had previously granted?

Proxy access can be revoked at any time. To revoke proxy access, contact Cerner Consumer Care at 1-877-621-8014.

Can I use MyHealthInfo for emergencies?

No. Always call 9-1-1 in an emergency.
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Can I pay my bill?

Bill pay is not currently available in the portal. To pay your bill online, go to your hospital’s website or use the bill pay links found at munsonhealthcare.org/myhealthinfo.
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Can I schedule or change an appointment?

No. To schedule an appointment, contact your hospital.
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Why can’t I see my results from my physician’s office in this portal?

If you have a patient portal account with your physician’s office, you will need to access that account separately.
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Can I message my physician?

Not at this time.
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I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page to reset your password online. You also may call
1-877-621-8014 to request a new, secure password.
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Who do I contact with log in issues?

For problems logging in to you MyHealthInfo account, call 1-877-621-8014.
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I was logged out of MyHealthInfo, what happened?

We aim to protect your privacy and security of your information. While logged into MyHealthInfo, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyHealthInfo. We recommend that you log out of your MyHealthInfo session if you need to leave your computer for even a short period of time.
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Is MyHealthInfo secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through a secure invitation process, personal IDs, and passwords. Each person controls their password and the account cannot be accessed without that password.  
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What is your Privacy Policy?

Munson Healthcare has contracted with Cerner Corporation (Cerner) to provide a patient portal known as MyHealthInfo. MyHealthInfo is a web-based, secure portal that is hosted, maintained and operated by Cerner. MyHealthInfo is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never sold or leased by MyHealthInfo.
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Can I use a mobile device to access MyHealthInfo?

Yes. You can use any mobile device with internet access to log into your MyHealthInfo account.
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