Here are 13 questions that can help you choose a home health agency that meets the needs of you and your family. Using these simple questions will ensure that you or your loved one receive the quality care you are looking for.

For more information about Munson Home Health, call 1-800-252-2065 or contact homehealth@mhc.net.

1. How long has the agency been serving the community?
2. Does Medicare certify the agency?
3. Is the agency licensed, if required by your state?
4. Is the agency accredited?
5. Does the agency provide literature explaining its services, eligibility requirements, fees, and funding sources?
6. How does the agency select and train its employees?
7. Are the agency’s nurses or therapists required to evaluate the patients’ home care needs? If so, what does this entail? Are the patients’ family and physicians consulted?
8. Is the patient’s course of treatment documented, detailing the specific tasks to be carried out by each professional caregiver? Is a copy of the plan given to the patient and family and updated as changes occur?
9. Does the agency assign supervisors to oversee the quality of care patients are receiving in their homes? Whom can you call with questions or complaints? How are problems followed up and resolved?
10. Does the agency educate patients and families on the type of care that is being provided?
11. What is the agency’s financial procedure? Does it provide written statements that explain all the costs and payment plan options associated with home care?
12. Are the agency’s caregivers available 24 hours a day, seven days a week?
13. Does the agency review your rights and responsibilities? How do they ensure patient confidentiality?

If you are a Munson Healthcare patient and have a compliment, concern, or complaint, please contact one of our Patient Liaisons.

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