Family & Friends

Visitors can be good medicine for patients. Family members and friends are welcome to visit. However, patient care is our primary concern at Paul Oliver Memorial Hospital and in order to enhance the quality of care, specific visiting hours and regulations have been established for each division and unit. Visiting hours or regulations are available at the Registration Desk on the main floor. Please follow these guidelines. If you need additional information, please check with the nurse on the unit.

Following are general guidelines for visitors:

• Visitors may not smoke in patient rooms or anywhere in the hospital.

• Visitors must dress appropriately, and must wear shirts and shoes.

• Visitors in semi-private rooms should be considerate of both patients.

• People with colds, sore throats, or any contagious diseases should not visit patients.

• Visits should be kept short. Visitors should maintain a quiet environment and avoid unnecessary noise.

• Visitors may be asked to leave the room during tests or treatments, or when the physician or nurse needs to see the patient.

Liberal visiting arrangements may be made for families under special circumstances.

Pastoral Services

There is a volunteer chaplaincy program to meet the spiritual needs of patients and their families. Please contact the Registration Desk to request the on-call Chaplain.

Your priest, minister, or rabbi is always welcome to visit while you are here.

Waiting Areas

There are specifically designated lounge areas for visitors in the Surgery and Emergency departments and on the main floor in the lobby. During certain hours, a volunteer hostess is on duty in the surgery waiting room to keep family members informed about the progress of surgery. Please assist us in keeping these areas clean. Thank you.

Condition Report

Your personal health care information will only be released to those individuals that you designate. We will ask you for authorization before releasing information to your family and friends. Patient information will not be released or discussed via telephone except as designated by you. Persons calling for information will be referred to you or your designated spokesperson.

Gifts for Patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. Please check with the nurse to make sure your gift is appropriate. Latex balloons are discouraged because of an increasing incidence of allergies.

Gift Shop

The gift shop, staffed by volunteers, is open Monday through Friday from 9 am - 6 pm and on weekends from noon - 6 pm. The shop carries gift items, jewelry, stuffed animals, magazines, greeting cards, candy, toiletries, and flowers. They accept checks and credit cards. The proceeds from the Gift Shop are donated to support the Hospital's various programs.

Parking

Parking for patients and visitors is available 24-hours a day, seven days a week. All parking at Paul Oliver Memorial Hospital is free. Patients and visitors are cautioned not to park in reserved or designated areas. Please be sure to lock your car. If something happens and you need assistance with your vehicle, please notify Registration staff.

In an emergency, passenger vehicles may park overnight. Long-term parking arrangements for patient vehicles should be made with Emergency Room staff. Public Health codes prohibit overnight parking of temporary living quarters such as: trailers, campers, or sleeper vans.

Fire Drills

For your protection, the Hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed. The Hospital is a fire-resistant building, and the staff is trained in fire protection.

If you are a Munson Healthcare patient and have a compliment, concern, or complaint, please contact one of our Patient Liaisons.

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