Munson Health
Monday, December 09, 2013 - Paul Oliver Recognized as 'Guardian of Excellence'

Paul Oliver Recognized as ‘Guardian of Excellence’
Press Ganey Associates says hospital ranks at top in patient satisfaction, engagement

Paul Oliver Memorial Hospital in Frankfort recently was named a 2013 Guardian of Excellence Award winner by Press Ganey Associates. The award recognizes top performing facilities that achieve the 95th percentile performance in patient satisfaction.

Fewer than 5 percent of all Press Ganey clients reach this threshold and consistently maintain it for the one-year reporting period. Paul Oliver was recognized for its performance in the Emergency Room and Outpatient Services.

Press Ganey, a national performance improvement company, partners with more than 10,000 health care organizations worldwide.

“This is great recognition because it starts with our patients’ response to the care they received at Paul Oliver,” said Peter Marinoff, president of Paul Oliver Memorial Hospital. “We are thankful for the community’s continued strong support and I’m proud of the efforts by our staff and providers to provide quality care each day.”

Paul Oliver Memorial Hospital has received an award from Press Ganey recognizing its Emergency Department patient satisfaction for the past five years. Press Ganey CEO Patrick T. Ryan said his firm is proud to partner with the hospital. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality,” he said.

Paul Oliver’s Leona E. Whitman Emergency Department is staffed 24 hours a day, seven days a week. The department typically sees about 5,000 patients each year. Emergency care is available 24 hours a day, every day. Highly trained, experienced ER providers and nurses also have around-the-clock access to downstate specialists through the Michigan Stroke Network. As a member of the Cardiac Emergency Network, the unit is linked to Munson Medical Center’s Cardiac Services to speed diagnosis and treatment. The hospital also offers outpatient surgeries, sleep diagnostics, a hearing clinic, state-of-the art radiology services, and rehabilitation services that feature Munson Rehab therapists.

For more information on Paul Oliver Memorial Hospital, go to