Patient Experience at Cadillac Hospital

We want to provide you with the best possible patient care, and we strive for excellence in every area of our hospital. We welcome all of your feedback –– about what we are doing right and what we could do better.

If you have a comment, concern, question, or compliment, you may contact us before, during, or after your visit. We value your comments because they help us improve our services.

To speak with the Patient Experience Coordinator, call 231-876-7473.

Additional Resources

If you are not satisfied with our response, you have the right to file a complaint with the Michigan Department of Community Health Bureau of Health Systems. A formal complaint involving safety or quality of care may be filed directly with:

Michigan Department of Community Health
Bureau of Health Systems
Division of Operations, Complaint Investigation Unit
PO Box 30664, Lansing, MI 48909
800-882-6006
michigan.gov/lara

You also may contact the The Joint Commission with any safety or quality concerns. You can submit your complaint anonymously, or choose to identify yourself. You can report a patient safety event to the Joint Commission in the following ways:

  • At www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
  • By fax to 630-792-5636.
  • By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.