Patient Liaison at Charlevoix Hospital

We are dedicated to providing you with the best possible patient care and strive for excellence in every area of our hospital. We welcome your feedback – about what we are doing right and what we could do better.

If you have a compliment, complaint, or concern about the services or care you or a loved one received at Charlevoix Hospital or one of our facilities, please contact one of our administrators during weekday business hours. We’re listening and take your comments – both positive and negative - very seriously.

Please phone, write, or email us and let us know what’s on your mind. Your comments help us improve our services. Thank you in advance for your thoughtful comments.

Contact Us

Nursing
Bernadette Cole, RN
Chief Nursing Officer
Munson Healthcare Charlevoix Hospital
14700 Lake Shore Drive
Charlevoix, MI 49720
231-547-8567
bcole2@mhc.net

All Other Matters
Joanne Schroeder, President
Munson Healthcare Charlevoix Hospital
14700 Lake Shore Drive
Charlevoix, MI 49720
231-547-8500
jschroeder3@mhc.net

Additional Resources

If you are not satisfied with our response, you have the right to file a complaint with the Michigan Department of Community Health Bureau of Health Systems. A formal complaint involving safety or quality of care may be filed directly with:

Michigan Department of Community Health
Bureau of Health Systems
Division of Operations, Complaint Investigation Unit
PO Box 30664, Lansing, MI 48909
800-882-6006
michigan.gov/lara

You also may contact the The Joint Commission with any safety or quality concerns. You can submit your complaint anonymously, or choose to identify yourself. You can report a patient safety event to the Joint Commission in the following ways:

  • At www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
  • By fax to 630-792-5636.
  • By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.