Patient and Family Advisory Council

Manistee Hospital believes in patient- and family-centered care. Our Patient and Family Advisory Council helps foster collaboration between patients, families, and clinicians in order to improve our delivery of health care. Our goal is to improve the hospital experience through respect and dignity, information sharing, participation, and collaboration.

We invite patients and family members to provide feedback on their health care experiences and have created a variety of advisor roles. Patient and family members' participation to review policy, processes, communication materials, physical environment, quality improvement activities, and safety efforts can lead to improved service and a better patient experience.

Experience Advisor Roles

Committee Member

  • Your role is to represent the patient or family perspective.
  • The work includes committee meetings to design or improve a new or current program, service, policy or process.
  • Prepping for meetings will require review of materials and/or providing feedback outside of meeting times.
  • You will work closely with clinical and non-clinical staff.
  • Effective participation includes seeing the big picture and communicating ideas in a clear and succinct manner.
  • Regular attendance and participation is expected.
  • Minimum 1-year commitment is required.
  • All applicable volunteer requirements will apply, such as formal application, orientation, confidentiality forms, etc.

Focus Group Participant

  • You will provide feedback on your own personal health care experience as a patient or family member.
  • This is a time-limited experience, often only once.
  • Time investment is typically 1-2 hours at a time.
  • You must sign a confidentiality form.

Communication Reviewer

  • You will review and provide end user perspective on draft brochures, patient education materials, websites, policies, newsletters, and other applicable materials.
  • This work will typically be done electronically and remotely.
  • Requests for this assistance are variable so time commitment will vary.
  • Ability to respond quickly and meet deadlines is requested.
  • Electronic input requires email capabilities.
  • Related volunteer requirements must be met.

Experience Sharing

  • You will provide presentations to professional staff on your personal health care experience.
  • Presentations and experiences may be shared at new employee orientation, educational seminars for professions, simulation trainings, or at department or committee meetings.
  • Time commitment may vary depending upon planning necessary and length of presentation.
  • You will share information as the experience of an observer/guest/volunteer.
  • Confidentiality form signed and related requirements completed as determined by venue and scope of participation.
  • Photo/video consent form signed (as applicable).

How to Apply

We are accepting volunteer applications for Experience Advisors who will work with our leadership and patient care teams to improve the patient and family experience at Manistee Hospital. The committee will meet every month. Experience Advisors must be 18 years old or older and have had an encounter with Manistee Hospital in the last year.

For more information, call 231-398-1867.

 

Complete our online application form