Keeping the Patient at the Center of Everything We Do

The key focus of True North is keeping the patient at the center of everything we do. In fact, everything we do at Munson Healthcare needs to put our patients first.

So, how do we know if we’re doing a good job and creating the best patient experience possible? We ask. A majority of our patients are asked to complete a survey regarding their experience. This survey allows patients to tell us about the care they received from their perspective.

The patient experience is a vital part of the healing process and this survey provides us with invaluable feedback. The survey identifies opportunities for improvement and we are always working on initiatives that will continue to enhance the patient experience.  Through this, we are trying to ensure that patients have the same kind of experience no matter where they’re being treated in our system.

But don’t just take our word for it.  Here is what some of our patients have to say:

  • "I cannot say enough good things about Munson Medical Center and all of the staff there that I came across during my stays and/or tests. From housekeeping and the kitchen right up through the medical staff, I never came across one person that was unkind or rude, even if they were having a bad day."
  • "Dear Friends - Words could never express our gratitude for the care we received at your hospital. A humble thank you! May God continue to bless you all in your work."
  • "I had triple bypass surgery this past summer at Munson Medical Center. I would like to thank my surgeon and all the staff on heart floor #4 and #2 for the great care I was given. I have to express how great everyone is at your facility — from the person that came to clean my bathroom to all the nurses and nurses aids — you all treated me so good. I never witnessed even one person having a bad day or anyone not willing to help with my care. Anytime I had an individual come into my room I was asked if I needed anything. I cannot say in words how grateful I am to you all at Munson. Thank you once again from the bottom and top of my heart for everything."

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