Delivering the Right Care, at the Right Time, in the Right Place

When it comes to our patients, we define quality as providing the right care, at the right time, in the right place. As a system that serves 30 counties across northern Michigan, this translates to our ability to coordinate patient care and offer seamless transfers throughout our service region. When we successfully do this, we are creating a quality experience for our patients.

In the changing health care landscape, it is critical that we provide consistent quality care. Hospital re-admissions and hospital-acquired conditions are two key areas of focus. Working to improve these core metrics will lead to better patient outcomes and experiences, and position us for a stronger and more viable future.

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