Patient Liaison at Munson Medical Center

We want to provide you with the best possible patient care, and we strive for excellence in every area of our hospital. We welcome all of your feedback – about what we are doing right and what we could do better.

Munson Medical Center’s staff is committed to providing each patient with respectful, kind, timely, and safe care. If you have a concern while you are in the hospital, please talk to the staff members serving you at the time. If they are unable to resolve your concern, contact the Patient Liaison for assistance by calling 5-5051 from your room phone, or your nurse can help you reach us.

After you leave the hospital, you may think of an experience you would like to discuss with us. Please call Munson Medical Center’s Patient Liaison at 231-935-5051 or email us at patientliaison-mmc@mhc.net.

We want to hear from you. If you have a comment, concern, question, or compliment, you may contact us before, during, or after your visit. We value your comments because they help us improve and maintain a high standard of care.

Additional Resources

If you are not satisfied with our response, you have the right to file a complaint with the Michigan Department of Community Health Bureau of Health Systems. A formal complaint involving safety or quality of care may be filed directly with:

Michigan Department of Community Health
Bureau of Health Systems
Division of Operations, Complaint Investigation Unit
PO Box 30664, Lansing, MI 48909
800-882-6006
michigan.gov/lara

You also may contact the The Joint Commission with any safety or quality concerns. You can submit your complaint anonymously, or choose to identify yourself. You can report a patient safety event to the Joint Commission in the following ways:

  • At www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
  • By fax to 630-792-5636.
  • By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.

Share Your Concerns

Please allow us to address your concerns by sharing the following information. Today's Date  *Your Name (First, Middle Initial, Last)  *Relationship to the Patient  *Phone Number (Enter numbers only with no dashes or spaces)  *Best Time to Call Address (Please include City, State and Zip Code) Email Address  *Patient's Name (if different than yours) Date of Service  *Please provide a brief description of your concerns.  *What would you like to see happen?  *Thank you for taking the time to complete this form. We will contact you within 2-3 business days after receiving your form.

If you need assistance, please call 231-935-5051 or email patientliaison-mmc@mhc.net