Frequently Asked Questions

General Portal Questions

What is MyHealthInfo?

MyHealthInfo offers patients of Munson Healthcare Charlevoix Hospital and our affiliated clinics and doctor’s offices, convenient, personalized, and secure online access to health records, including:

  • A history of imaging, laboratory, and pathology test results, as well as procedures performed.
  • A list of current allergies, immunizations, medications, and health issues.
  • Latest vital signs, including blood pressure.

For emergency room visits, surgeries, a hospital stay, or results from an imaging or lab test conducted at the hospital, you may also be able to view:

  • A summary of your hospital visit, including reason for hospitalization.
  • Discharge instructions and patient education materials to help you better manage your own care after you leave the hospital. 

Your patient portal may also allow you to enter and track your own health information, so all of your health information is documented in one place.

What if I am a patient at another hospital?

  • To access the patient portal for Kalkaska Memorial Health Center, Munson Healthcare Cadillac Hospital, Munson Healthcare Grayling Hospital, Munson Healthcare Paul Oliver Memorial Hospital, or Munson Medical Center, go to munsonhealthcare.org/patient-portal.   
  • To access the patient portals for Munson Healthcare Manistee Hospital and affiliated clinics and doctor’s offices, go to munsonhealthcare.org/patient-portal/manistee-area
  • To access the patient portals for Mackinac Straits Health System and affiliated clinics and doctor’s offices mackinacstraitshealth.org/locations and select the appropriate location.
  • To access the patient portals for Otsego Memorial Hospital and affiliated clinics and doctor’s offices, go to  myomh.org/patient-portals.

Is there a fee to use MyHealthInfo?

No. MyHealthInfo is a free service offered to our patients.

When can I access the patient portal?

The patient portal is available 24 hours a day, at any time that is convenient for you.   

Can I use MyHealthInfo for emergencies? 

No. Always call 911 in an emergency.

Getting Started on the Portal

How do I sign up?

When checking in for your next doctor’s office visit or hospital stay, simply mention that you’d like to sign up for the patient portal. A representative may also ask you if you’d like to enroll.

You’ll be asked to provide three patient identifiers to confirm your identity and an email address. A secure invitation will be sent to you via email within 72 hours. Your email invitation to MyHealthInfo will enable you to log in and create your own username and password.

How do I claim my invitation? 

An invitation will be sent to the email address you provided during sign up. Once you receive the email from MyHealthInfo, follow the directions on the screen. The step-by-step process allows you to verify your identity by entering your date of birth and answering a challenge question. You will then be guided through the process to set your own username and password.

What if I didn't receive my invitation email?

If you requested an invitation and did not receive an invitation email, please check your junk and/or spam folder(s). If you did not receive the invitation email, please call 231-547-8769.

What is needed to access the patient portal?

All you need is a computer or device with internet access and a valid email address.  A printer also is necessary if you want to print your electronic health record.

Can I use a mobile device to access MyHealthInfo?

Yes. You can use any mobile device with internet access to log into your MyHealthInfo account.

Can I use a mobile device to access MyHealthInfo?

Yes. You can use any mobile device with internet access to log into your MyHealthInfo account. Mobile apps are available for Apple and Android users. Apple users may download the HealtheLife app from the App Store on your iPhone or iPad. After you log in, you will be able to directly access your patient portal. Android users can download the App through the Google Play store.  After you log in, you will be able to directly access your patient portal.

Accessing the Portal

When can I access the patient portal?

The patient portal is available at any time that is convenient for you. 

Who can have a patient portal?

Any person age 13 and older with an active email address can have a patient portal. If you are the parent or legal guardian of a child under age 13, their account must be initiated by you. (See "What is proxy access?" below.)

Can a minor age 13-17 have access to their MyHealthInfo account? 

Yes, minors age 13-17 may have access to their own account.

Can emancipated minors have access to their MyHealthInfo account?

Yes, emancipated minors under the age of 13 may have access to their own MyHealthInfo account. In order to have access granted, the patient must provide a copy of the court order emancipating the minor. Please contact Health Information Management (Medical Records) at 231-547-8561 for additional assistance.

I once had access to my child’s MyHealthInfo account and now I do not. What happened?

Once your child turns 13, your access to their account is deactivated. For minors between the ages of 13-17, parents may be granted proxy access if the minor patient signs an authorization form. 

Once your child turns 18, your access to their account is deactivated. Your (adult) child can choose to complete the proxy access form to grant you proxy access.

Can my spouse and I share an email address?

No. to protect privacy, each patient has a separate MyHealthInfo account and each patient must have a unique email address to access their own individual portal. However, you can grant proxy access to a spouse to allow them to view your health records.

What is proxy access?                                       

Using the patient portal to view another patient's information is called proxy access.  

As a parent, you can use MyHealthInfo to be involved with your child's health information. Patient privacy is extremely important to us, so we have developed a policy around parents' and guardians' access to their child's patient portal that follows state and federal laws.

Adults can also grant proxy access to a family member or friend. This allows a parent, guardian, or other designated individual (such as a spouse, family member, or friend) to connect to the information regarding a family member or friend.

How can I sign up for proxy access?

Patients who wish to grant proxy access to a friend or family member can do so by visiting the hospital registration desk or Health Information Management (Medical Records). You may only sign up for proxy access in person.

Parents who wish to view their child’s health information in MyHealthInfo must be a parent or permanent legal guardian of the patient. Proxy access for patients 0-12 will be granted until the child turns 13 years old. Parent access turns off automatically at age 13. For minors between the ages of 13-17, parents may be granted proxy access if the minor patient signs an authorization form in person at the hospital registration desk or Health Information Management (Medical Records). When a patient turns 18, parent access will be turned off.

Can a legal guardian, patient advocate, adoptive parent, or non-custodial parent have access to a patient’s MyHealthInfo account?

Yes, proxy access is given to court-appointed legal guardians. In order to have access granted, you must provide a copy of the court order that grants the legal guardianship. You may complete a Proxy Access Form at the patient’s next hospital or doctor’s office visit. 

How do I revoke proxy access that I had previously granted?

Proxy access can be revoked at any time. To revoke proxy access, contact Cerner Consumer Care at 877-621-8014.

Portal Features

When can I see my lab test results in MyHealthInfo? 

Lab test results are viewable in the patient portal 36 hours after the results are placed into your health record. If you do not see the test results you are looking for, note that some test results cannot and do not populate into the portal. Some sensitive lab tests that do not populate into the portal are STD/HIV, pregnancy, tumor markers, and blood typing. Other lab tests cannot technologically populate into our portal; these tests include some microbiology testing and tests sent to outside agencies or laboratories for testing (not processed by Munson Healthcare).

Pathology (excluding HPV and autopsy) test results are viewable in the patient portal five days after authentication.*

* Authentication is when the results are determined and signed off by a physician.

Why are certain test results not shared electronically via MyHealthInfo? How can I obtain my results?

Tests of a very sensitive nature are not released to MyHealthInfo to further protect patient privacy. These results are available through Health Information Management (Medical Records) at the hospital where the test was performed. Test results also are available through the doctor who ordered them. 

Can I see my Radiology results?

Yes. Radiology results from January 1, 2011 to present are available in the patient portal three days after results are authenticated.*

* Authentication is when the results are determined and signed off by a physician.

Can I download or share my record?

Yes. You can download your health record by clicking the Download button next to your results, saving your attachment and emailing it to your physician as an attachment. You may also go under Record of Visit(s) and hit the Send button to email your file to an email address.

Can I pay my bill through the patient portal?

Bill pay is not currently available for Munson Healthcare Charlevoix Hospital or affiliated clinics and doctor’s offices.

Can I schedule or change an appointment?

You can send a request to your doctor’s office to schedule or change an appointment. This is done through the Appointment” icon at the top of the page. To schedule or change an appointment for services at the hospital, please contact the hospital directly.

Can I message my physician?

Yes. You can securely message your doctor’s office to discuss a concern, request/reschedule or cancel an appointment, request a prescription refill, or update your personal information on file with the office. Messages are returned securely via the portal. Messaging is not available for services provided at the hospital or hospital stays.

Can I request prescription refills?

Yes. This can be done by clicking on the Health Record icon, and then on medications and then renew.

Can I enter my own personal health information in the MyHealthInfo patient portal?

Not at this time. 

Resolving Problems

I forgot my password. What should I do?

Click the “Forgot password” link on the sign-in page to reset your password online. You may also call 877-621-8014 to request a new, secure password.

Who do I contact with log-in issues?

For problems logging in to your patient portal, call 877-621-8014.

I was logged out of MyHealthInfo, what happened?

We aim to protect your privacy and the security of your information. While logged into MyHealthInfo, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyHealthInfo. We recommend that you log out of your MyHealthInfo session if you need to leave your computer for even a short period of time.

What if I see an error on my health record?

Please call your doctor or another member of your health care team.

Why can’t I see my results from my physician’s office in this portal?

MyHealthInfo is the patient portal for Munson Healthcare Charlevoix Hospital and affiliated clinics, and doctor’s offices. Not all community providers use MyHealthInfo. If you don’t see information from your doctor’s office included, please contact the office directly for information on how to access their patient portal.

Is MyHealthInfo available in other Languages? 

Yes, service is also available in Spanish. Language preferences can be set on the log on screen. 

Security Concerns

Is MyHealthInfo secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through a secure invitation process, personal IDs and passwords. Each person controls their password and the account cannot be accessed without that password.

What is Cerner Corporation?

Cerner Corporation provides the software that Munson Healthcare hospitals use for their electronic medical record system.

What is your Privacy Policy?

Munson Healthcare Charlevoix Hospital has contracted with Cerner Corporation (Cerner) to provide a patient portal known as MyHealthInfo. MyHealthInfo is a web-based, secure portal that is hosted, maintained and operated by Cerner. Cerner has assured Munson Healthcare Charlevoix Hospital that MyHealthInfo is fully compliant with federal and state laws pertaining to your privacy. Cerner has also assured Munson Healthcare Charlevoix Hospital that your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyHealthInfo.

What are your Terms of Use?

MyHealthInfo will allow you to receive personal health information electronically, maintain unique personal profiles online, and access personal health information. MyHealthInfo is provided without charge to registered patients of Munson Healthcare Charlevoix Hospital and its clinics and doctor’s offices including Boyne Area Health Center, Boyne Rehab Center, Charlevoix Behavioral Health, Charlevoix Family Medicine, Charlevoix Pediatrics, Charlevoix Physician’s Clinic, Charlevoix Primary Care, Charlevoix Surgeons, Charlevoix Women’s Health, and Jordan Valley Rehab Center

Use of this patient portal is completely voluntary and at your discretion.