PerfectServe: Telmediq, Lightning Bolt
Munson Launching New Paging Solution in June 2024
In response to provider and clinician feedback regarding the ongoing challenges with Spok Mobile, a multidisciplinary Munson Healthcare team evaluated several technology solutions for clinical paging and on-call scheduling. PerfectServe, rated best-in-class, was selected as it best met our identified needs.
PerfectServe is the umbrella solution for two applications: Telmediq (paging) and Lightning Bolt (on-call scheduling).
• Telmediq will replace Spok Mobile for paging/texting/mass messaging.
• Lightning Bolt will replace SmartWeb and Qgenda for on-call scheduling.
Although optional training will be offered, like many Smartphone applications, Telmediq's paging app and website are very intuitive and user-friendly, allowing many to learn through use. To help support providers and staff, education includes:
- HealthStream module with training videos
- 3 courses: website, Android app, iOS (Apple) app
- For step-by-step instructions on how to access HealthStream, read the job aid.
- 3 courses: website, Android app, iOS (Apple) app
- User guides with step-by-step instructions (see Educational Resources below)
- Optional virtual demos with time for Q&A (dates to be announced)
Educational Resources
Overview
- PerfectServe FAQs
- PerfectServe Change Summary Document
- PerfectServe One-page Print-and-Post
- PerfectServe Overview Slide Deck
Job Aids
Telmediq | Web Console (click to open):
Telmediq | iOS Apple (click to open):
Telmediq | Android (click to open):
Support: Need help with your password or downloading the Telmediq app? Call the Help Desk at 231-935-6053.
Clinical questions? Contact perfectserveproject@mhc.net.