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    • New Centralized Munson Healthcare Regional Pre-Services Call Center as of 8/1/22

     July 12, 2022 To standardize our processes and improve patient satisfaction by reducing call transfers, we will be centralizing all Munson Healthcare (MHC) non-Radiology scheduling and pre-registration services to a Regional Pre-Services Call Center – 1-877-484-4536 – as of Monday, August 1. The...

    Enhanced Find a Doctor Directory to Improve Consumer Experience

     June 22, 2022 Munson Healthcare will go-live with its new enhanced Find a Doctor directory on Mon., June 27. The new directory will expand its current provider information to include additional data elements in an improved easy-to-search format. This change is part of our new Consumer Access Solutions...

    Cerner Ambulatory Update Will Enhance Patient Communications

     June 15, 2022 Munson Healthcare’s Consumer Access Solutions Project includes an upcoming Cerner Ambulatory update that will enhance patient communications with automatic appointment reminders, broadcast messaging, two-way texting, and more. When: Thursday, June 23 Who’s affected: Cerner...

    Getting to Know: Teresa Smith, Munson Healthcare Medical Staff Office Lead | Kalkaska Memorial Health Center

     June 15, 2022 What brought you to Munson Healthcare? I joined Kalkaska Memorial Health Center more than 30 years ago to be close to my children. And as they grew older, it allowed me to participate in all their nearby school activities. What has living and working during a pandemic taught you? Life is too...

    Getting to Know: Heather Lucas, Munson Healthcare Medical Staff Office Lead | South Region

     June 15, 2022 What brought you to Munson Healthcare? After completing my college internship at Cadillac Hospital, I started working there the next day after graduation. The culture of our organization, the mentors in my internship, and helping our community made it an easy decision to stay. What has living...
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