Grand Traverse Mental Health Crisis & Access Center
If you or a loved one is experiencing an urgent mental health crisis that is not immediately life-threatening—such as severe depression, anxiety, manic episodes, suicidal thoughts, or severe symptoms due to substance use disorder— the supportive staff at Grand Traverse Mental Health Crisis and Access Center can help.
The Grand Traverse Mental Health Crisis and Access Center brings 24/7/365 crisis intervention, stabilization services, and support under one roof in a physically, psychologically, and emotionally safe environment that promotes healing. The crisis center welcomes all people, all ages, and all forms of insurance (copays and deductibles will apply for those with insurance).
The Crisis Center Team is available for walk-in support whenever you need us. If you have general questions about the center, call the number below. Not sure what to do next? Our Crisis Phone Screening Line can help.
If you need emergency help:
If you or a loved one has an immediate life-threatening mental health or overdose-related emergency, call 911 right away.
Our Services
Grand Traverse Mental Health Crisis & Access Center offers a variety of services to support you or a loved one during a difficult time—from screenings to assess your immediate needs to one-on-one crisis intervention, referrals to helpful ongoing services, and more.
Adult Crisis Residential
Coming Soon
Pediatric Crisis Residential
Coming Soon
What to Expect
When you arrive at the Crisis and Access Center, a staff member will greet you and ask a few questions to understand how we can best support you. A staff member will meet with you—and a family or friend, should you choose—to talk about what you're experiencing and what you need right now. Together, we’ll create a plan that focuses on your safety, comfort, and the support you need moving forward. Everyone leaves with a clear plan for ongoing support.
Behavioral health assessments
Thorough evaluations that help identify mental health needs and guide the safest, most appropriate care plan.
Face-to-face crisis intervention
In‑person support provided during urgent mental health situations to stabilize safety and connect individuals to care.
Pre-admission screenings
Clinical screening that reviews symptoms and safety concerns to determine if psychiatric inpatient treatment is needed.
Psychiatric Urgent Care
Walk‑in mental health support offering timely evaluations, brief interventions, and direction for appropriate next steps.
Crisis phone
screening
Rapid phone‑based assessment available at 1‑833‑295‑0616, offering guidance, risk evaluation, and connection to resources.
Mobile crisis
services
Teams who respond in the community to assess mental health crises, provide stabilization, and support next care steps.
Service
Referrals
Connection to ongoing counseling, treatment programs, and local mental health resources for continued support after crisis.
Peer support
services
Support from trained individuals with lived experience who offer understanding, encouragement, and practical guidance.
Our Facility
The Grand Traverse Mental Health Crisis & Access Center is a welcoming 22,000‑square‑foot space designed to feel safe, soothing, and comfortable in a “living room” style environment.
Mental Health Resources
If you are looking for support the Crisis & Access Center does not provide—whether ongoing outpatient counseling or help with basic needs—additional community resources are available. These services can connect you with longer‑term care or practical assistance to help you stay safe, stable, and supported.
Outpatient Counseling Services
The Grand Traverse Crisis and Access Center serves patients experiencing an immediate, non-life-threatening behavioral health crisis. If you are seeking ongoing counseling from a licensed therapist, please contact one of our team members in:
Other Mental Health Resources
Help is available whether you need to talk to someone immediately, are seeking ongoing support, or require help with basic needs.
2025 Scorecard
How are we doing? Our scorecard details the accomplishments of our first year of operation. Coming soon.
Timeline for Services
Services and hours of operations will be added in phases as Munson Healthcare and Northern Lakes
Community Mental Health Authority (NLCMHA) ramp up a shared staffing model.
Phase 1 | Phase 2 | Phase 3 | Phase 4 |
January 5, 2025 Sun -Thurs, 8 am - 8 pm | July 7, 2025 24/7/365 | TBD | TBD |
|
| Opening to be determined pending licensing, staffing and funding
| Opening to be determined pending licensing, staffing and funding
|
*Psychiatric urgent care is an intermediate level of care between community-based services and hospital care services that can often prevent urgent situations from escalating.
**The Living Room model of mental healthcare is a safe, home-like, non-clinical setting, where people can receive crisis intervention, stabilization services, and support from staff who have their own experience with mental illness or substance use disorder.
The Center has been made possible through a:
- $5 million American Rescue Plan Act allocation from Grand Traverse County.
- $5 million Michigan Hospital Association grant designated for pediatric programming and services.
- Far-reaching collaboration supported by a highly engaged community advisory group, community health partners, and non-profits including:
