ELECTRONIC HEALTH RECORD DATA BREACH. Munson Healthcare has learned that an unauthorized third party gained access to and obtained data that was maintained by an electronic health record (EHR) vendor, Cerner. The vendor has determined through an investigation that at least as early as January 22, 2025, an unauthorized third party gained access to personal health information on legacy Cerner systems that Munson Healthcare utilizes. The personal information involved in this incident may have included a patient’s name, Social Security number, and information included within patient medical records, such as medical record numbers, doctors, diagnoses, medicines, test results, images, care and treatment. We began investigating the incident as soon as we learned of it. Cerner, our vendor, took steps to secure the system, and engaged with law enforcement and cybersecurity specialists to ensure our patients’ safety and security.
WHAT YOU CAN DO. To help protect your identity, we, along with the vendor, are offering two complimentary services. First, you have access to Experian IdentityWorksSM Credit Plus 3B which provides credit monitoring for 24 months. Taking advantage of the fraud detection tools, as well as the credit monitoring offering available through ExperianIdentityWorksSM requires patients to enroll in the service. Second, patients have access to Identity Restoration for 24 months and this does not require any action on your part at this time. The Terms and Conditions for this offer are located at www.ExperianIDWorks.com/restoration. See Appendix for additional details, including regarding enrollment in IdentityWorksSM.
FOR MORE INFORMATION. If you have further questions or concerns, or would like an alternative to enrolling online, please call 833-931-5700 toll-free Monday through Friday from 8 am – 8 pm Central (excluding major U.S. holidays). Please be prepared to provide your engagement number, B158037.
We apologize for any inconvenience this causes, and please know we are working with our vendors, taking every step possible in the future to keep your data safe.