Frequently Asked Questions for Virtual Visits

How do I access my video visit?

Your Munson Healthcare provider will share instructions for accessing your video visit on a desktop, laptop, or mobile device.

Instructions for downloading the Care Convene Patient app, registering, and entering your video visit waiting room are located here. Care Convene quick visit instructions are located here


Can I see my own doctor during a video visit?

Please see our list of providers here.


What if I don’t have a Munson Healthcare provider?

Contact a Munson Healthcare “Find a Doctor” representative at 231-935-5886 or FindADoctor@mhc.net.  


How do I pay for a virtual visit?

Invoicing will be no different than a standard in-office visit. Please contact your insurance carrier to understand how you your virtual visit will be billed.


What type of ailments or conditions may qualify for a virtual or video visit?

Virtual visit applications including primary care, behavioral health, rehab, medical and surgical specialties, chronic disease management, and more. Specific conditions that may qualify for video visit include:

  • Allergies
  • Back or muscle strains
  • Bladder or urinary tract infections
  • Bug bites or small animal bites
  • Coughs, congestion, sinus problems
  • Cuts and minor wounds
  • Diarrhea
  • Ear ache or infection
  • Mild fevers
  • Minor cuts, burns, injuries
  • Pink eye and other minor eye problems
  • Rashes
  • Sore throat
  • Sprains, strains, and muscle pulls
  • Vomiting and/or nausea

Please call your provider to schedule an appointment.


Are Care Convene video visits secure?

Care Convene adheres to all federal (HIPAA & HITECH) and state regulations regarding privacy and security. All technical infrastructure, data and employees are located in the USA. Care Convene’s cloud host provider has been audited and attained industry certifications such as SOC 1 & 2 and HiTRUST.


Can I accept a Care Convene video visit on a laptop?

The Care Convene app is only available on Apple and Android mobile devices. However, Care Convene Quick Visits can be accepted on any internet-connected device with a camera. Your provider will determine the best platform for your video visit.