Frequently Asked Questions for Virtual Visits


Frequently Asked Questions for Virtual Medical Visits

How do I access my Munson Healthcare Virtual Visit or Virtual Urgent Care?

Your Munson Healthcare provider will share instructions for accessing your Virtual Visit or Virtual Urgent Care appointment on any internet-connected device with a camera, including:

  • Smartphone
  • Desktop computer
  • Laptop computer
  • Mobile device

Please be sure to update your mobile device to its latest operating system in advance of your Virtual Visit or Virtual Urgent Care appointment. Apple devices (iPad, iPhone) should be updated to iOS 14.3 or later.

If you plan to use a desktop or laptop computer, please make sure your Web browsing application is up-to-date and consider restarting your device in advance of your appointment.

This blog article shares tips and best practices for a successful online doctor’s visit.

Can I see my own provider during a Munson Healthcare Virtual Visit or Virtual Urgent Care?

Primary Care or Specialty Virtual Visit

Please see our list of providers who participate in Virtual Visits.

Urgent Care Virtual Visit

To ensure that you receive timely care, you’ll be connected to the first available provider.

Following your urgent care virtual visit, your primary care provider will have access to your record. All health information will be accessible within your Munson Healthcare electronic medical record (EMR).

What if I don’t have a Munson Healthcare provider?

Primary Care or Specialty Virtual Visit

Call our free Ask-A-Nurse line at 231-935-0951 or use our online Find-A-Doctor tool.

Urgent Care Virtual Visit

You don’t need a Munson Healthcare provider to be seen for a Munson Healthcare Virtual Urgent Care visit.

How do I pay for a Munson Healthcare Virtual Visit or Virtual Urgent Care?

Invoicing will be no different than a standard in-office visit. If you’re using your health insurance, please contact your insurance carrier to understand how your Virtual Visit or Urgent Care Visit will be billed.

What types of ailments or conditions may qualify for a Munson Healthcare Virtual Visit or Virtual Urgent Care?

Primary Care or Specialty Virtual Visit

Virtual Visits are available in primary care, behavioral health, rehab, medical and surgical specialties, chronic disease management, and more. Specific conditions that may qualify for video visit include:

  • Acne
  • Allergy care
  • Athlete’s foot
  • Back pain
  • Bee Stings
  • Bug Bites
  • Cold Sores
  • Contraceptive counseling
  • Diarrhea
  • Exposure to Influenza/Strep
  • Gout
  • Heartburn
  • Lab review
  • Lice
  • Minor cuts and bruises
  • Common pediatric concerns or illnesses
  • Pink Eye
  • Rashes and other skin problems
  • Ring Worm
  • Shingles
  • Sleep Issues
  • Smoking cessation
  • Sprains or strains
  • STD exposure
  • Swimmers Ear
  • UTIs
  • Urologic conditions

Please call your provider to schedule an appointment.

Urgent Care Virtual Visit

  • Allergic reactions
  • Breathing difficulties, such as mild or moderate asthma
  • Colds, coughs, and sore throats
  • Earaches
  • Eye irritation or redness
  • Flu-like symptoms
  • Fevers
  • Insect Bites
  • Minor accidents and falls
  • Painful Urination
  • Rashes
  • Sprains and Strains
  • Sinus Infection
  • Vomiting or diarrhea
  • And more!*

* The conditions above are guidelines and not a complete list. In-person visits are sometimes necessary. Munson Healthcare Virtual Urgent Care is for Michigan residents only, ages 3-plus.

Are virtual provider visits secure?

Munson Healthcare Virtual Visits and Virtual Urgent Care adhere to all federal (HIPAA & HITECH) and state regulations regarding privacy and security.

How do I know whether I need an in-person visit or Virtual Urgent Care visit?

Call the Ask-A-Nurse line at 231-935-0951 and talk to one of our nurses. They will help guide you to the right care option for you or your loved ones.

Does reserving my spot online for Virtual Urgent Care guarantee my appointment at a set time?

Reserving your spot online doesn’t guarantee your appointment time, but it does secure your spot in line. Different types of illnesses and injuries may take more or less time and may impact the estimated wait times.

When is Virtual Urgent Care open?

Virtual Urgent Care is open seven days a week to meet all of your medical needs. Visit the Virtual Urgent Care webpage to see the hours care is available.