Frequently Asked Questions for Virtual Medical Visits

How do I access my Munson Healthcare Virtual Visit?

Your Munson Healthcare provider will share instructions for accessing your Virtual Visit on any internet-connected device with a camera, including:

  • Smartphone
  • Desktop computer
  • Laptop computer
  • Mobile device

Please be sure to update your mobile device to its latest operating system in advance of your Virtual Visit. Apple devices (iPad, IPhone) should be updated to iOS 14.3 or later.

If you plan to use a desktop or laptop computer, please make sure your Web browsing application is up-to-date and consider restarting your device in advance of your appointment.

This blog article shares tips and best practices for a successful online doctor’s visit.

Can I see my own doctor during a Munson Healthcare Virtual Visit?

Please see our list of providers.

What if I don’t have a Munson Healthcare provider?

Contact a Munson Healthcare “Find a Doctor” representative at 231-935-5886 or  

How do I pay for a Munson Healthcare Virtual Visit?

Invoicing will be no different than a standard in-office visit. Please contact your insurance carrier to understand how you your Virtual Visit will be billed.

What type of ailments or conditions may qualify for a Munson Healthcare Virtual Visit?

Virtual Visits are available in primary care, behavioral health, rehab, medical and surgical specialties, chronic disease management, and more. Specific conditions that may qualify for video visit include:

  • Acne

  • Allergy care

  • Athlete’s foot

  • Back pain

  • Bee Stings

  • Bug Bites

  • Cold Sores

  • Contraceptive counseling

  • Diarrhea

  • Exposure to Influenza/Strep

  • Gout

  • Heartburn

  • Lab review

  • Lice

  • Minor cuts and bruises

  • Common pediatric concerns or illnesses

  • Pink Eye

  • Rashes and other skin problems

  • Ring Worm

  • Shingles

  • Sleep Issues

  • Smoking cessation

  • Sprains or strains

  • STD exposure

  • Swimmers Ear

  • UTIs

  • Urologic conditions

Please call your provider to schedule an appointment.

Are virtual doctor visits secure?

Munson Healthcare Virtual Visits adheres to all federal (HIPAA & HITECH) and state regulations regarding privacy and security.