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New Employee Training Focuses on Patient Experience

Published on Jun. 21, 2021

New Environmental Services (EVS), or housekeeping staff at Munson Medical Center are learning how to create clean and safe environments for patients in a respectful, timely manner with the help of the Simulation Lab. 


Interactive On-The-Job Training

Munson healthcare housekeeping jobs northern michigan hiring nowA new exercise in the Sim Lab includes a robot patient who interacts with EVS staff as they go about cleaning the room. The purpose is to help teach the staff how to clean the room, interact with the patient in a respectful manner, and keep the patient safe. There are three types of simulations, including a talkative patient, a cranky patient, or a patient requesting help. The simulations teach staff how to respond to and interact with these types of patients while performing their job effectively.


Practicing in a Safe Learning Environment housekeeping hiring northern michigan munson healthcare

“Patient experience is an aspect of the EVS role that is becoming more important and utilizing the Simulation Lab provides a safe environment for our employees to hone their interpersonal as well as technical skills,” explained Nancy Irish, Simulation Lab coordinator.

Erin Loomis, an EVS Tech II said she was thankful to be able to complete part of her training in the Sim Lab. “It’s a safe space to practice patient interaction and a great component of the EVS education program.”

EVS Tech II Brianna Balogh agreed. “The constructive criticisms and the positive encouragement to keep practicing really helped me to focus on my skills and work on things I can improve,” she said. “Overall, it was a very good learning and training experience.” 


Ready to Make a Difference? 

Our housekeeping team ensures that patients have a clean and safe healing environment. You, too can make a difference in our patients' lives. This is a unique opportunity to work part-time or full-time helping people in your community. 

Join our super clean team, no experience necessary. Apply now to join our amazing team.