OMH Walk-In Clinic

Walk-in hours may vary. Click for details

Please refer to our closures page or call ahead before seeking care at another location. Virtual urgent care is available.

About Us

The Otsego Memorial Hospital Walk-In Clinic in Gaylord is a great choice when you have an illness or injury that is too urgent to wait but does not require a trip to the Emergency Department. 

Our doctors are experienced in evaluating and treating patients with minor illnesses and injuries. The Walk-In Clinic treats patients of all ages, from pediatric to the elderly.

No appointment is necessary, and patients are seen in the order of arrival. However, priority may be given to a patient who has a more severe complaint or injury.

If the illness or injury is beyond the scope of services provided at the clinic, patients are referred to the on-call physician or our Emergency Department.

Our Walk-In Clinic has eight exam rooms and a radiology suite. The clinic is staffed by board certified physicians and physician assistants, RNs, LPNs, medical assistants, radiology technologists, and receptionists.

The Walk-In Clinic in Gaylord also offers Occupational Medicine services for those who need employment-related tests and screenings.

Virtual Visits

Virtual Visits allow you to safely receive care while complying with COVID-19 social distancing guidelines. Simple, secure, and convenient, Virtual Visits let you complete your appointments at home or the office. Wi-Fi (or a good cellular connection) and a private location are all we need. Learn more here.


Contacts and Locations

OMH Walk-In Clinic 1996 Walden Dri Gaylord, MI 49735
Hours Mon.-Fri. 9am-7pm; Sat & Sun. 8am-4pm


Due to capacity restrictions and staffing, walk-in clinic closing hours may vary. We suggest calling ahead. Click here for additional same-day care and urgent care locations.

Monday - Friday, 9 am - 7 pm
Weekends and holidays, 8 am - 4 pm
(Closed major holidays)

Please call 989-731-2100 after hours.



In addition to the care and treatment of minor illnesses and injuries, services available through the Otsego Memorial Hospital Walk-In Clinic include:

We also offer Occupational Medicine professional and pre-employment services:

  • Breath alcohol testing
  • Diabetes screening
  • Drug screening and MRO services: Hours: M-F: 8am-3pm | Sat.-Sun. 8am-1pm
  • Hearing testing
  • Immunizations
  • Pre-employment/return-to-work physicals
  • Second opinions
  • Vision testing
  • X-ray services

COVID-19 Testing

Learn more about where to get a COVID-19 test if you're experiencing symptoms, have been exposed, or need a test for another reason.

Patient Resources

Patient Portal

Patient Portal

Log in to the patient portal to:

  • Refill prescriptions
  • Request appointments
  • View medical records, including lab results
  • Communication with your doctor

Log into Your Patient Portal

To sign up for the patient portal, please contact your doctor’s office.

Insurance Plans & Networks

We accept the following insurance plans and network:

  • Aetna (Commercial insurance and Medicare Advantage)
  • ASR Corporation (Commercial insurance only)
  • Blue Care Network (Commercial insurance and Medicare Advantage)
  • Blue Cross Blue Shield (Traditional, Trust, Out-of-State, Preferred, PPO, Preferred Plus, Messa, Medicare Plus Blue, Blue Cross Complete Medicaid)
  • Chandler Group (Commercial insurance only)
  • CIGNA (Connecticut General – Commercial insurance only)
  • District Health Department 4 (Breast and Cervical Cancer Control Program)
  • Blue Cross Blue Shield Federal Employee Program
  • Humana (Medicare Advantage PPO plan only
  • Little Traverse Bay Band of Odawa Indians Agency
  • McLaren Health Plan (Commercial, Medicare, Medicaid Michigan)
  • Medicaid
  • Medicare
  • Medicare Railroad
  • Meridian (Formerly Health Plan of Michigan – Medicaid HMO plan only)
  • Molina Healthcare (Medicaid HMO plan only)
  • MultiPlan (Commercial insurance only)
  • NGS American (Sioux Tribes – Commercial insurance only)
  • Northwest Michigan Community Health Agency
  • Priority Health (HMO, PPO, Medicaid, Medicare Advantage PPO plan)
  • QTC Medical (VA medical exams only)
  • Tricare/Champus (Standard plans only)
  • United Healthcare (Medicaid and Commercial insurance. Check website for managed care plans in-network)
  • VA Choice
  • VA Patient Centered Community Care (PCCC)

Billing Information

Click here to pay your bill online.

If you have questions about your bill, contact OMH Physician Financial Services. To best meet your needs, our Patient Financial Services team members specialize in certain areas and insurance carriers. To reach them, call:

  • Patient Financial Advocate: 989-731-7777
  • Commercial: 989-731-7770
  • Medicare: 989-731-9515
  • Blue Cross and Blue Care Network: 989-731-7772
  • Medicaid/OccMed: 989-731-7771
  • Auto and W. Coverage: 989-731-7773

To pay by mail, address your payment to:

OMH Physician Financial Services
271 McCoy Rd.
Gaylord, MI  49735

You may also pay your bill in person at the Physician Financial Services office. For your convenience, a 24-hour drop-box is available.

For information about financial assistance, call 989-731-7777.