For Review - Billing and Insurance

Billing Information for Otsego Memorial Hospital and OMH Medical Group

Otsego Memorial Hospital Billing

Otsego Memorial Hospital Patient Financial Services works with patients and insurance companies to help ensure a patient’s bills are paid. This office bills insurance carriers for procedures and services provided at the hospital. It also assists in resolving any billing issues that may arise.

 

Make A Payment Online

 

Otsego Memorial Hospital has recently upgraded their online bill pay. Please check your statement to determine how to pay online:

Who should I call with questions?

For questions related to billing or to pay over the phone, please contact customer service at 844-467-5545 or email us at MHC-OMH-PtAccts@mhc.net.

Is an itemized bill available?

Yes. A detailed itemization of this statement is available by calling 844-467-5545, Monday - Friday, 8:00am to 5:00pm.

Where should I mail my payment?

Otsego Memorial Hospital Patient Financial Services
825 N Center Ave.
Gaylord, MI 49735

For your convenience, payments may be made at any time by using a drop box located outside of the office.

How do I pay my bill online? 

Interested in making a payment or paying a recent bill? You can make a payment through the secure online system 24 hours per day.

Otsego Memorial Hospital has recently upgraded their online bill pay. Please check your statement to determine how to pay online:

Why did I receive a bill from a doctor I did not see?

The hospital may send certain tests to another lab for processing. You also may receive bills from a radiologist or pathologist who reviewed your tests and provided results to your doctor. You will receive a separate bill for these services.

Why did I receive a bill from Northwestern Michigan Emergency Physicians after my visit to the Emergency Department?

Otsego Memorial Hospital has entered into a partnership with Northwestern Michigan Emergency Physicians, establishing the group as the provider of emergency medicine services in the Emergency department. Northwestern Michigan Emergency Physicians has existing partnerships with Munson Medical Center and Munson Healthcare Charlevoix Hospital. They now provide the billing services for the professional component of visits to the Emergency Department.

What if I am unable to pay my bill?

Patients who have difficulty paying their bill should speak to one of our Patient Financial Advocates at 231-935-2350. We can help you determine your eligibility for financial assistance.

Learn more about our Patient Assistance Program.

How much do I really owe?

You will not receive a statement or bill from us until your insurance has processed your account. The amount you owe is located at the bottom right of the statement next to “Please Pay this Amount.” This balance reflects any co-payment, deductibles, co-insurance, or non-covered services your insurance indicates are your responsibility. Please review your Explanation of Benefits or contact your insurance company with any questions.

OMH Medical Group Billing

Physician Financial Services bills insurance carriers for office visits as well as procedures performed by providers employed by the OMH Medical Group.

This includes providers at:

  • The OMH Medical Group in Gaylord, Elmira, Lewiston, and Indian River.
  • OMH Walk-In Clinic
  • All OMH Orthopedics locations

Physician Financial Services is located at 271 McCoy Rd., Gaylord, MI 49735. The office is open Monday through Friday, 8 am to 4 p.m., with staff available for phone calls only until 5 pm.

Who should I call with questions?

Physician Financial Services staff specialize in addressing any billing concerns. For specific questions related to any of the following, please call these numbers:

Where should I mail my payment?

Otsego Memorial Hospital Physician Financial Services
271 McCoy Rd.
Gaylord, MI 49735

For your convenience, payments may be made at any time by using a drop box located outside of the office.

How do I pay my bill online? 

Interested in making a payment or paying a recent bill? You can make a payment through the secure online system 24 hours per day.

Why did I receive a bill from a doctor I did not see?

Certain tests ordered by your doctor may be sent to another lab for processing. You also may receive bills from a radiologist or pathologist who reviewed your tests and provided results to your doctor. You will receive a separate bill for these services.

What if I am unable to pay my bill?

Patients who have difficulty paying their bill should speak to one of our Patient Financial Advocates at 231-935-2350. We can help you determine your eligibility for financial assistance.

Learn more about our Patient Assistance Program.

How much do I really owe?

You will not receive a statement or bill from us until your insurance has processed your account. The amount you owe is located at the bottom right of the statement next to “Please Pay this Amount.” This balance reflects any co-payment, deductibles, co-insurance, or non-covered services your insurance indicates are your responsibility. Please review your Explanation of Benefits or contact your insurance company with any questions.