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    • Patient Relations at Munson Healthcare

    We want to provide you with the best possible patient care, and we strive for excellence in every area of our hospital. We welcome all of your feedback – about what we are doing right and what we could do better. If you have a comment, concern, question, or compliment, you may contact us before, during, or after your visit. We value your comments because they help us improve and maintain a high standard of care.

    We Want You to be Satisfied

    We expect each employee to make your visit as comfortable and pleasant as possible. It is our sincere desire to address and correct any issues that may arise. If you have a concern about any aspect of your care or service or need further explanation about your rights and responsibilities:

    • First, talk to a staff member about it.
    • If you still have concerns, ask to speak with the manager.
    • If your concern isn’t addressed to your satisfaction, please contact Patient Relations.

    Ethics Consult Services

    If you have ethical concerns or you or your family needs help making a difficult decision, please speak with a member of your care team to arrange for help.

    Reach Out to Patient Relations

    You may share your positive experiences or discuss your concerns with Patient Relations at any time via telephone or email, or you may share your feedback by completing our online form. 

    Cadillac Hospital  231-935-2040 | ch-patientrelations@mhc.net

    Charlevoix Hospital  231-935-2040 | ch-patientrelations@mhc.net

    Grayling Hospital  231-935-2040 | ch-patientrelations@mhc.net

    Manistee Hospital  231-935-2040 | ch-patientrelations@mhc.net

    Munson Medical Center  231-935-5051 | PatientRelations-MMC@mhc.net

    Otsego Memorial Hospital  231-935-2040 | ch-patientrelations@mhc.net

    Paul Oliver Memorial Hospital  231-935-2040 | ch-patientrelations@mhc.net

    Kalkaska Memorial Health Center  231-258-7541 | kmh-patientrelations@mhc.net

     

    How to File a Complaint or Grievance

    You may file a formal complaint or grievance with Patient Relations, and you can expect an initial response within seven business days. Or, you may also relay issues involving safety or quality of care directly to:

    State of Michigan
    Bureau of Community & Health Systems
    Department of Licensing and Regulatory Affairs (LARA)
    PO Box 30664, Lansing, MI 48909
    800-882-6006
    michigan.gov/lara/bureau-list/bsc/file-a-complaint-with-bsc 
    MLTCOP@meji.org

    The Joint Commission
    Office of Quality Monitoring
    One Renaissance Blvd.
    Oak Brook Terrace, IL 60181
    630-792-5800
    JointCommission.org

    Medicare Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO)
    Livanta LLC
    BFCC-QIO
    10820 Guilford Road, Ste. 202
    Annapolis Junction, MD 20701-1105
    888-524-9900
    888-985-8775 (TeleTYpe)
    livantaqio.com/en

    Healthcare/Pharmacy Compounding Accreditation Board
    Munson Healthcare’s Sterile Compounding Program is accredited by Accreditation Commission for Healthcare/Pharmacy Compounding Accreditation Board. Concerns about the safety or quality of compounded sterile preparations at Munson Medical Center may be reported by calling (855) 937-2242

    Mammography Serious Complaints
    American College of Radiology
    Attn: Accreditation Program Patient Complaints
    1891 Preston White Drive
    Reston, VA 20191