Patient Relations at Munson Healthcare

We want to provide you with the best possible patient care, and we strive for excellence in every area of our hospital. We welcome all of your feedback – about what we are doing right and what we could do better. If you have a comment, concern, question, or compliment, you may contact us before, during, or after your visit. We value your comments because they help us improve and maintain a high standard of care.

We Want You to be Satisfied

We expect each employee to make your visit as comfortable and pleasant as possible. It is our sincere desire to address and correct any issues that may arise. If you have a concern about any aspect of your care or service or need further explanation about your rights and responsibilities:

  • First, talk to a staff member about it.
  • If you still have concerns, ask to speak with the manager.
  • If your concern isn’t addressed to your satisfaction, please contact Patient Relations.

Ethics Consult Services

If you have ethical concerns or you or your family needs help making a difficult decision, please speak with a member of your care team to arrange for help.


Reach Out to Patient Relations

You may share your positive experiences or discuss your concerns with Patient Relations at any time via telephone or email, or you may share your feedback by completing our online form

Cadillac Hospital231-876-7473 | PatientLiaison-MHCSouthRegion@MHC.net

Charlevoix Hospital989-348-0405 | PatientLiaison-MHCEastRegion@MHC.net

Grayling Hospital989-348-0405 | PatientLiaison-MHCEastRegion@MHC.net

Manistee Hospital231-876-7473 | PatientLiaison-MHCSouthRegion@MHC.net

Munson Medical Center231-935-5051 | PatientLiaison-MMC@MHC.net

Otsego Memorial Hospital989-348-0405 | PatientLiaison-MHCEastRegion@MHC.net

Paul Oliver Memorial Hospital231-876-7473 | PatientLiaison-MHCSouthRegion@MHC.net

Kalkaska Memorial Health Center231-258-7541


 


How to File a Complaint or Grievance

You may file a formal complaint or grievance with the Patient Liaison, and you can expect an initial response within seven business days. Or, you may also relay issues involving safety or quality of care directly to:

State of Michigan
Bureau of Community & Health Systems
Department of Licensing and Regulatory Affairs (LARA)
PO Box 30664, Lansing, MI 48909
800-882-6006
BCHS-Complaints@michigan.gov
MLTCOP@meji.org

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oak Brook Terrace, IL 60181
630-792-5800
JointCommission.org

Medicare Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO)
Livanta LLC
BFCC-QIO
10820 Guilford Road, Ste. 202
Annapolis Junction, MD 20701-1105
888-524-9900
888-985-8775 (TeleTYpe)
livantaqio.com/en

Healthcare/Pharmacy Compounding Accreditation Board
Munson Healthcare’s Sterile Compounding Program is accredited by Accreditation Commission for Healthcare/Pharmacy Compounding Accreditation Board. Concerns about the safety or quality of compounded sterile preparations at Munson Medical Center may be reported by calling (855) 937-2242