Patient Relations at Munson Healthcare

Patient Relations at Munson Healthcare

We want to provide you with the best possible patient care, and we strive for excellence in every area of our hospital. We welcome all of your feedback – about what we are doing right and what we could do better. If you have a comment, concern, question, or compliment, you may contact us before, during, or after your visit. We value your comments because they help us improve and maintain a high standard of care.

We Want You to be Satisfied

We expect each employee to make your visit as comfortable and pleasant as possible. It is our sincere desire to address and correct any issues that may arise. If you have a concern about any aspect of your care or service or need further explanation about your rights and responsibilities:

  • First, talk to a staff member about it.
  • If you still have concerns, ask to speak with the manager.
  • If your concern isn’t addressed to your satisfaction, please contact Patient Relations.

Ethics Consult Services

If you have ethical concerns or you or your family needs help making a difficult decision, please speak with a member of your care team to arrange for help.

Reach Out to Patient Relations

You may share your positive experiences or discuss your concerns with Patient Relations at any time via telephone or email, or you may share your feedback by completing our online form. 

Cadillac Hospital  231-935-2040 | ch-patientrelations@mhc.net

Charlevoix Hospital  231-935-2040 | ch-patientrelations@mhc.net

Grayling Hospital  231-935-2040 | ch-patientrelations@mhc.net

Manistee Hospital  231-935-2040 | ch-patientrelations@mhc.net

Munson Medical Center  231-935-5051 | PatientRelations-MMC@mhc.net

Otsego Memorial Hospital  231-935-2040 | ch-patientrelations@mhc.net

Paul Oliver Memorial Hospital  231-935-2040 | ch-patientrelations@mhc.net

Kalkaska Memorial Health Center  231-258-7541 | kmh-patientrelations@mhc.net

How to File a Complaint or Grievance

You may file a formal complaint or grievance with Patient Relations, and you can expect an initial response within seven business days. Or, you may also relay issues involving safety or quality of care directly to:

State of Michigan
Bureau of Community & Health Systems
Department of Licensing and Regulatory Affairs (LARA)
PO Box 30664, Lansing, MI 48909
800-882-6006
michigan.gov/lara/bureau-list/bsc/file-a-complaint-with-bsc 
MLTCOP@meji.org

The Joint Commission
Office of Quality Monitoring
One Renaissance Blvd.
Oak Brook Terrace, IL 60181
630-792-5800
JointCommission.org

Medicare Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO)
Livanta LLC
BFCC-QIO
10820 Guilford Road, Ste. 202
Annapolis Junction, MD 20701-1105
888-524-9900
888-985-8775 (TeleTYpe)
livantaqio.com/en

Healthcare/Pharmacy Compounding Accreditation Board
Munson Healthcare’s Sterile Compounding Program is accredited by Accreditation Commission for Healthcare/Pharmacy Compounding Accreditation Board. Concerns about the safety or quality of compounded sterile preparations at Munson Medical Center may be reported by calling (855) 937-2242

Mammography Serious Complaints
American College of Radiology
Attn: Accreditation Program Patient Complaints
1891 Preston White Drive
Reston, VA 20191

Share Your Concerns

Please allow us to address your concerns by sharing the following information.

Thank you for taking the time to complete this form. We will contact you within 2-3 business days after receiving your form.

If you need assistance, please contact us at the relevant email address or telephone number listed above.

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