Patient Rights and Responsibilities

Munson Healthcare (MHC) respects the dignity and autonomy of each individual we serve. As a patient, you have a right:

Considerate and Respectful Care

• To receive necessary care regardless of race, color, national origin, ancestry, religion, age, sex, gender identity, gender expression, marital status, sexual orientation, disability, veteran status, payment source or ability or any other category protected by federal, state or local law.
• To receive ethical, high-quality, safe and professional care.
• To be free from all forms of abuse, neglect and harassment.
• To be free from coercion (intimidation), unwarranted discipline or retaliation by staff.
• To be treated with dignity, respect and recognition of each person’s individuality, including the need for privacy in treatment.

Information Regarding Health Status and Care

• To be informed of his/her health status in terms that the patient can reasonably be expected to understand, and to participate in the development and the implementation of his/her plan of care and treatment.
• To be informed of the names and functions of all providers and other health care professionals who are providing direct care to the patient.
• To be informed about any continuing health care requirements after his/her discharge from the hospital. The patient shall also have the right to receive assistance in arranging for required follow-up care after discharge.
• To be informed of risks, benefits and side effects of all medications and treatment procedures, particularly those considered innovative or experimental.
• To be informed of all appropriate alternative treatment procedures.
• To be informed of the outcomes of care, treatment and services.
• To appropriate assessment and management of pain.
• To be informed if the hospital has authorized other health care and/or education institutions to participate in the patient's treatment. The patient shall also have a right to know the identity and function of these institutions, and may refuse to allow their participation in his/her treatment.

Ethical Decision Making and Notification

• To participate in health care decisions.
• To choose a person to be his/her healthcare representative and/or trusted person to speak for them. The patient may also exercise his/her right to exclude any family members from participating in his/her healthcare decisions.
• To have a family member, chosen representative and own provider notified promptly of admission to the hospital, transfer and discharge from the hospital. Provider notification will be based on electronic medical record (EMR) capability.
• To request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.
• To participate in ethical decisions that may arise in the course of care including issues of conflict resolution, withholding resuscitative services, foregoing or withdrawal of life sustaining treatment, and participation in investigational studies or clinical trials.
• To be included in experimental research only when he or she gives informed, written consent to such participation. The patient may refuse to participate in experimental research, including the investigations of new drugs and medical devices.
• To formulate advance directives and have hospital staff and practitioners who provide care in the hospital comply with these directives.
• To leave the healthcare facility against one's physician's advice to the extent permitted by law.

Access to Services

• To receive the free services of a translator and/or interpreter, telecommunications devices, and any other necessary services or devices to facilitate communication between the patient and the hospitals' health care personnel (e.g., qualified interpreters, written information in other languages, large print, accessible electronic formats).
• To bring a service animal into the facility, except where service animals are specifically prohibited pursuant to facility policy (e.g., operating rooms, patient units where a patient is immunosuppressed or in isolation).
• To pastoral counseling and to take part in religious and/or social activities while in the hospital, unless one's doctor thinks these activities are not medically advised.
• To safe, secure and sanitary accommodation and a nourishing, well balanced and varied diet.
• To access people outside the facility by means of verbal and written communication.
• For patients who have special needs, to receive reasonable accommodation, including access to facility buildings and grounds.
• To a prompt and reasonable response to questions and requests for service.
• To request a discharge planning evaluation.

Access to Medical Records

• To have all their medical records, protected health information (PHI), kept confidential.
• To have access to medical information provided within a reasonable time frame.
• To request that a copy of their medical record be sent to others as directed by the patient, except as prohibited by law. A reasonable copy fee may apply.
• To inspect and/or obtain copies of their medical records in the form and format of their choosing, if readily producible in that form and format. A reasonable copy fee may apply.
• To access medical information via the MHC portal.

Protective Services

• To access protective and advocacy services.
• To be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.
• The patient who receives treatment for mental illness or developmental disability, in addition to the rights listed herein, has the rights provided by applicable law.
• To have upon request, an impartial review of hazardous treatments or irreversible surgical treatments prior to implementation except in emergency procedures necessary to preserve one's life.
• To an impartial review of alleged violations of patient rights.
• To expect emergency procedures to be carried out without unnecessary delay.
• To give consent to a procedure or treatment and to access the information necessary to provide such consent.
• To file a complaint with the facility Patient Relations Specialist and expect an initial response within seven days. 
• To contact the State of Michigan or other quality improvement, accreditation or other certifying bodies if there is concern about patient abuse, neglect, about misappropriation of a patient's property in the facility or other unresolved complaint, patient safety or quality concern:
  • State of Michigan:
    • Bureau of Community & Health Systems
      Department of Licensing and Regulatory Affairs (LARA)
      PO Box 30664, Lansing, MI 48909
      800-882-6006
      BCHS-Complaints@michigan.gov
      MLTCOP@meji.org
  • The Joint Commission:
    • Office of Quality Monitoring
      One Renaissance Blvd.
      Oak Brook Terrace, IL 60181
      630-792-5800
      JointCommission.org
    • Medicare Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO)
  • Livanta LLC:
    • BFCC-QIO
      10820 Guilford Road, Ste. 202
      Annapolis Junction, MD 20701-1105
      888-524-9900
      888-985-8775 (TeleTYpe)
      livantaqio.com/en
  • Healthcare/Pharmacy Compounding Accreditation Board:
    • MHC’s Sterile Compounding Program is accredited by Accreditation Commission for Healthcare/Pharmacy Compounding Accreditation Board. Concerns about the safety or quality of compounded sterile preparations at Munson Medical Center (MMC) may be reported by calling (855) 937-2242
  • Mammography Serious Complaints:
    • American College of Radiology
      Attn: Accreditation Program Patient Complaints
      1891 Preston White Drive
      Reston, VA 20191

Payment and Administration

• To examine and receive an explanation of the patient's healthcare facility's bill regardless of source of payment, and may receive upon request, information relating to the availability of financial assistance.
• A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the health care provider or health care facility accepts the Medicare assignment rate.
• To receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
• To be informed in writing about the facility policies and procedures for initiation, review and resolution of patient complaints, including the address and telephone number of where complaints may be filed.

Additional Patient Rights

• Except in emergencies, the patient may be transferred to another facility only with a full explanation of the reason for transfer, provisions for continuing care and acceptance by the receiving institution.
• To get the opinion of another physician, including specialists, at the request and expense of the patient.
• To wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment.
• To request a transfer to another room if another patient or a visitor in the room is unreasonably disturbing him/her.
• To request pet visitation except where animals are specifically prohibited pursuant to the facility's policies (e.g., operating rooms (OR), patient units where a patient is immunosuppressed or in isolation).

Patient Responsibilities

• The care a patient receives depends partially on the patient him/herself. Therefore, in addition to the above rights, a patient has certain responsibilities. These should be presented to the patient in the spirit of mutual trust and respect.
  • Provide accurate and complete medical history about your current condition, including implant devices and past medical conditions and treatment.
  • Ask questions when you do not understand what you have been told about your care, or what you are expected to do regarding your care.
  • Provide current advance directive, if any, and advise the hospital if a legally authorized surrogate has been appointed.
  • Follow instructions given by your physician, nurses, and other health professionals as they carry out your physician’s orders.
  • Report pain and, if uncomfortable, tell the nurse.
  • Report any unexpected changes in condition to your provider(s).
  • Report any safety issues related to your care or the physical environment to your health care team.
  • Actively participate in planning and making decisions about medical care.
  • Accept responsibility for your actions should you refuse treatment or not follow your physician’s orders.
  • Ensure that the financial obligations of your care are fulfilled as promptly as possible. Talk with a Financial Counselor or staff member if you have any concern about your bill.
  • Be respectful of the rights and property of other patients and our staff.
  • Send valuables and sentimental belongings home if you are admitted to the hospital. Label and closely watch items such as glasses, hearing aids, and dentures.
  • Keep appointments or contact your provider if you are unable.
  • To not record staff (audio or video) without their express consent.

Visitation Rights

• MHC recognizes the importance of family, spouses, partners, friends and other visitors in the care process of patients. We adopt and affirm as policy the following visitation rights of patients who receive services from our facilities:
  • To be informed of their visitation rights, including any clinical restriction or limitation of their visitation rights. Visitation guidelines may change based on environmental factors. The most up to date guidelines are available on the Internet under Visitation.
  • To accept visitors, including but not limited to a spouse, a domestic partner (including same sex), family members, and friends. All visitors will enjoy full and equal visitation privileges unless the visitor’s presence compromises the rights, safety or health of the patient or staff.
  • To receive visits from one's attorney, physician or clergy person at any reasonable time.
  • To speak privately with anyone he/she wishes (subject to hospital visiting regulations) unless a doctor does not think it is medically advised.
  • To refuse visitors and to revoke consent to visitation at any time.
  • Visitation maybe limited or restricted if an individual infringes on others’ rights, compromises patient care, endangers staff safety, or is medically or therapeutically contraindicated.