COVID-19: Quick Links & Data | Holiday Closures | Virtual Visits | Visitation Restrictions
No visitors allowed, with few exceptions. All patients and permitted visitors are required to wear a Munson Healthcare-issued mask.

Visitation Restrictions for Munson Healthcare Facilities

The following policy applies to Cadillac Hospital, Charlevoix Hospital, Grayling Hospital, Manistee Hospital, Munson Medical Center, Otsego Memorial Hospital, Paul Oliver Memorial Hospital, and each hospital’s associated entities.*


Updated Visitation Policy (Effective November 13, 2020) 

Munson Healthcare is committed to slowing the spread of the new coronavirus (COVID-19). Currently, all visitors are prohibited from entering this facility, with the following exceptions:

  • Obstetrics patients: One birthing partner or support person (must be the same person during the duration of their stay) and one certified doula. Obstetric patients with a COVID-19 positive diagnosis are allowed one visitor, with appropriate personal protective equipment. For first ultrasound of new pregnancy only, one support person is permitted.
  • Pediatric patients (21 years of age or younger): May have one adult primary caregiver at a time (such as a parent, foster parent or guardian). It is strongly preferred that the caregiver is the same for the duration of their stay, or visit in outpatient settings. If a NICU patient is a multiple and their sibling (twin, triplet, etc.) is not a NICU patient, the multiple sibling may visit with the primary caregiver. No other siblings under 18 years may visit pediatric patients.
  • Patients needing a support person who is essential to the care of the patient/medically necessary: This may include surgical or procedural patients; patients who have intellectual and/or developmental disabilities; patients with cognitive impairments including dementia, or patients with behavioral concerns. Also, patients who need communication support or assistance due to the specifics of their disability.
  • End of life: Up to two visitors per day. Visitors for patients at end of life may be evaluated on a case by case basis, including those under the age of 18. Patients with a COVID-19 positive diagnosis who are at this stage are allowed one visitor, one time, with appropriate personal protective equipment.
  • Overnight stays: Limited to obstetrics, pediatrics, and extenuating circumstances approved by the care team.
  • Individuals performing spiritual care, legal or governmental functions: One spiritual advisor of a patient’s choosing is allowed one visit. Personnel from law enforcement, adult protective services, interpreters, and other such groups are allowed one at a time.

 *This policy does not apply to Kalkaska Memorial Health Center.


Visitor Restrictions for Kalkaska Memorial Health Center 

Read the updated visitor restrictions for Kalkaska Memorial Health Center.


Visitor Screenings and Masking Policies

Visitors who enter any Munson Healthcare facility will be screened. Please be prepared to answer questions about your current health. Also, visitors will be asked to provide their name and phone number for contact tracing purposes.

If you are allowed inside this facility, you will need to wear a Munson Healthcare-issued mask for the entirety of your visit. Personal masks may not be worn. Visitors must go directly to and from the patient’s room. Waiting rooms and cafeterias are off limits to visitors at this time. 

Every individual must wash hands or use alcohol sanitizer before and after leaving any rooms as well as the Munson Healthcare facility.

Some departments, patient populations, clinics and practices require additional precautions, so please call ahead.

What you need to know if you are allowed entry as a visitor:

  • You will be issued a Munson Healthcare earloop facemask and bag.
  • At the screener station, sanitize your hands and put on your facemask. If you are a returning visitor, please sanitize your hands before taking your mask out of the bag and sanitize your hands after you put the mask on your face.
  • Wear the mask at all times during your visit except when eating or drinking. When taking your mask off to eat or drink, place your mask in your bag and sanitize your hands. When you are done eating, sanitize your hands, take it out of the bag, put the mask back on your face, and sanitize your hands again.
  • Do not wear your mask around your neck or pull this under your chin at any time, including while eating or drinking.
  • If you will be returning to the facility, remove your mask at the screener station, put the mask back in your bag and sanitize your hands. 
  • Every individual must wash hands or use alcohol sanitizer before and after leaving any rooms as well as the Munson Healthcare facility.  Go directly to and from the patient unit. Visitors are not allowed to use the waiting rooms or café.
  • People accompanying a patient should be in good health; if a companion is feeling ill or sick, they will not be able to enter the facility unless they are seeking treatment.
  • We do not allow anyone to visit patients who has a confirmed or possible case of COVID-19; this includes patients who are awaiting COVID-19 test results from a local health department, State of Michigan, and CDC.
  • We understand that connecting with family members is incredibly important, and there are a variety of other ways you might consider connecting with them. These may include telephone, email, text, or through Skype, FaceTime, or Facebook.

Restrictions for Other Munson Healthcare Services

Munson Healthcare Pharmacies

Bay Shore Pharmacy, Empire Pharmacy, and Sixth Street Drugs are fully open to the public. Customers and staff are required to wear masks and adhere to social distancing guidelines. Business hours remain the same (click links above for hours) with 9 - 11 am on Thursdays reserved for senior citizens and customers with chronic health conditions. 

MCHC Pharmacy and MMC Ambulatory Pharmacy remain open for screened patients and employees.

All four Munson Healthcare retail pharmacies offer curbside pick-up for customers who request or require it. Prescription mail delivery and limited local home delivery is also available to eligible addresses. Bay Shore Pharmacy, Sixth Street Drugs, and MCHC Pharmacy have also resumed offering immunizations by appointment.


Munson Home Medical Equipment

Munson Home Medical Equipment locations are currently limiting the number of customers allowed in the store at once. Upon arrival, you will be screened using questions about your current health status and contact with people exhibiting signs of COVID-19. Please know that customers are required to wear a mask.

  • If you do not pass the health screening, you will be asked to wait in your vehicle and we will bring your order out to you.

  • For your convenience and safety, we offer curbside pickup upon request.

  • Please ask about shipping available on specific requests.


Munson Healthcare and Kalkaska Memorial Health Center Dialysis Centers:

We are implementing the following for Munson Dialysis Center, Elizabeth Hosick Dialysis Center, and Kalkaska Dialysis Center.

  • No visitors will be allowed to stay with patients to reduce exposure to COVID-19 to our vulnerable population.

  • If you are bringing a patient to their appointment, you will be allowed to bring the patient into the building as long as you are free of symptoms (fever, cough, and shortness of breath), along with risk factors associated with COVID-19.

  • Once the patient is seated in the waiting area, you will need to exit the building. Prior to leaving, make sure you have the facility number to call as needed to check on your individual patient.

We appreciate everyone’s effort to reduce to risk of exposure to our vulnerable population. Individual patients requiring a sitter will be addressed on a per patient basis, approved by our Medical Director.


Vendor Partner Visit Restrictions

With the ongoing global spread of COVID-19 (also known as coronavirus), people are turning to their local clinicians, hospitals and health systems for care and leadership. As part of our business, we host or interact with many vendor partners daily. To ensure the safety of our patients, colleagues and valued partners, we have implemented new vendor guidelines, effective Mar. 18, 2020. Read more.