Tech Support

If you're using Munson Healthcare technology or a part of Munson's EHR system, the Help Desk is here to help you at 231-935-6053. 

• Multi-Factor Authentication - Imprivata
  • Multi-Factor Authentication - Imprivata
  • Instructions for number matching process
  • Video of number matching process
• MHC Help for Microsoft 365 (Sharepoint Site)
• Munson Healthcare Electronic Health Record (EHR) Access Policy

Mobile Device Setup and Support 

Outlook

• Munson Healthcare Outlook 365 Webmail
• Get Office 365 On Your Phone
• Android - Install Outlook
• Apple - Install Outlook 

UpToDate

How to Register or Reaffiliate: 

1. If you’re on a Munson Healthcare computer*, skip to #3.
2. If you are offsite, Open Citrix/Storefront, then launch Edge from within Citrix/Storefront.
   a. The window should open to Munson intranet
   b. Hover over Tools & Resources and click on Library Resources
   c. Click on the link to UTD
3. Go to www.uptodate.com. It should say Munson Healthcare in the upper-right corner
4. Click on Register Now to create a new account, or Log In to reaffiliate your account to Munson
5. To access UpToDate from a non-Munson Healthcare computer once you have registered: go to www.uptodate.com and login
6. To add UpToDate to your mobile device: search for UpToDate in your app store (available for iOS, Android, and Windows 8 devices)

For questions on UpToDate, contact Library Services at 231-935-6170 or Library-HealthSciences@mhc.net.