Quality, Safety, and the Patient Experience

Munson Healthcare has always been committed to high quality and safety. Throughout our health care system, doctors, nurses, technicians, and staff are focused on providing high quality care and creating a safe environment for you and your family.

Quality can be measured in many ways. Quality rankings by outside sources are one way we monitor how we are doing. 

CMS Hospital Compare Star Ratings

The Centers for Medicaid and Medicare Services (CMS) issues annual star ratings for 4,000 of the nation’s hospitals based on 57 quality measures across seven performance areas. The most common rating is 3 star.

Munson Healthcare is pleased that in 2017 all of our hospitals received either 5-star or 4-star ratings.

5 Star (among top 7 percent in the nation)

  • Cadillac Hospital
  • Crawford Continuing Care Center, Grayling
  • Kalkaska Memorial Health Center Long-term Care
  • Paul Oliver Living and Rehabilitation Center 

4 Star (among top 25 percent in the nation)

  • Charlevoix Hospital 
  • Grayling Hospital
  • Manistee Hospital
  • Munson Medical Center 
  • Mackinac Straits Health System
  • Otsego Memorial Hospital, Gaylord

Leapfrog Grades

The Leapfrog Group is an independent, national not-for-profit organization that measures and publicly reports hospital performance through the annual Leapfrog Hospital Survey. The survey is a trusted, transparent and evidence-based national tool in which more than 1,800 hospitals voluntarily participate free of charge.

Current Leapfrog Grades

  • Cadillac Hospital = A
  • Grayling Hospital = A
  • Otsego Memorial Hospital, Gaylord = A
  • Munson Medical Center = A

Trusted Resources for Health Care Quality

We recommend the following sites for reliable health care quality information based on standardized, verifiable quality data. 

  • VerifyMICare: Michigan Health & Hospital Association provides reliable information about quality care that is easy to understand. Information about Michigan hospitals and side by side comparisons allow you to make informed decisions about where to have your care.
  • CMS Hospital Compare: Hospital Compare was created through the efforts of the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (DHHS), along with the Hospital Quality Alliance (HQA). The HQA is a public-private collaboration established to promote reporting on hospital quality of care. 
  • Why Not the Best: IPRO is a leading quality evaluation organization that works with health care providers across the nation on clinical quality improvement projects. It maintains a “Why Not the Best” website that allows consumers to compare hospitals based on quality data.
  • The Joint Commission: The Joint Commission accredits and certifies nearly 15,000 health care organizations and programs in the United States. An independent, not-for-profit organization, Joint Commission accreditation and certification is recognized nationwide as a symbol of quality.