Ambulatory Clerical: Check In and Out Check In CBO Ambulatory Office Education (Internal Site: Requires Network Access) Experian Health eCare NEXT Eligibility eCare NEXT Eligibility Response eCare NEXT Eligibility Submission eCare NEXT Glossary eCare NEXT Login Process and NEXT Bar Options eCare NEXT My View eCare NEXT Registration Quality Assurance Alerts and Discrepancies eCare NEXT Work Queues Experian OneSource Password Update Interactive Courses eCare NEXT Coverage Discovery eCare NEXT Eligibility Workflow eCare NEXT Navigation and Workflows eCare NEXT Patient Estimates Navigation eCare

Ambulatory Clerical: Registration Insurance CBO Ambulatory Office Education (Internal Site: Requires Network Access) Self-Pay (No Insurance) Patient Registration Adding a Research Patient Patient Registration Patient Registration Home Phone Requirement Tonic e-Registration Consent for Treatment/HIPAA Completion Process Tonic e-Registration Manual Tonic FAQs Quick Reference Cards Tonic e-Registration Pocket Guide Tonic iPad Quick Reference Guide Online Courses Tonic e-Registration Navigation Interactive Course Tonic e-Registration Workflows and Scenarios Interactive Course Troubleshooting

Ambulatory Provider: Specialties Anticoagulation Therapy Anticoagulation Clinic PowerForm Anticoagulation Task List Anticoagulation Therapy Management Audiology Audiology Assessment PowerForm Dizziness Case History PowerForm Newborn Hearing Screening (AABR) Workflow Quick Tips Behavioral Health Adhoc Folder Group Therapy Note Lifetime Relationship Management Limited License with Supervising Physician Workflow MyExperience Position Change Office Treatment Plan Psychiatric Office Note Quick Tips Recovery Coach Workflow Revenue Cycle Basic Navigation Revenue Cycle Patient Appointment Scheduling

Sign Up for the Practice Pro Newsletter Sign Up a Colleague for the Practice Pro Newsletter Click here to subscribe another person. Newsletter Archive Click here to go to the Practice Pro Newsletter Archive.

Support the Otsego Memorial Hospital Transformation Project Munson Healthcare Otsego Memorial Hospital (OMH) began an exciting transformation and expansion project in Fall 2024 to enhance our community’s health and economic future. This investment will elevate OMH into a regional hospital, enabling the hospital to provide enhanced care to more patients through improved ICU, acute care, and birthing facilities. Transformation plans include: Expanded ICU and acute care capabilities to keep more patients closer to home; and Enhancing the labor and delivery unit to become a destination site for

Surgical Services Gynecologic Surgery Your physician may recommend surgery if you have been diagnosed with endometrial (uterine), cervical or ovarian cancer. Gynecologic surgery is performed using either traditional open surgery, minimally invasive surgery, or robotic surgery. If your physician recommends a hysterectomy, you may be a candidate for a new minimally invasive surgical procedure called da Vinci Hysterectomy. A full range of gynecologic oncology care is available at Munson Medical Center including: Minimally invasive surgical treatment Chemotherapy: administration of chemotherapy

Munson Healthcare Summer Safety Camp Nominate a Safety Champion for a chance for you and them to win an exclusive Summer Safety Camp Ultimate Performance T-shirt! Do you know a Safety Champion? A Safety Champion is someone who: Consistently uses Munson Healthcare’s safety behaviors to prevent injuries or exposures. Sets a good example for safety in the workplace. Advocates for positive changes that help create and maintain a safe work environment. Encourages or inspires others to act safely. Actively promotes safety through their actions. Promotes the use of safety devices/equipment to prevent

Outpatient Laboratory Self-Scheduling Munson Healthcare is excited to offer patients the opportunity to self-schedule outpatient lab service appointments at the facilities below. Online self-scheduling allows you to book appointments at your convenience. This option also helps laboratory staff prepare in advance for your visit and reduce wait times. Participating Locations A valid email address is required to schedule your appointment. Cadillac Cadillac Hospital Outpatient Services Charlevoix Charlevoix Hospital Outpatient Lab Services Little Traverse Primary Care Gaylord Otsego Memorial

Listening to Our Patients One of the best ways we measure our quality is by asking patients about their experience. Surveys are sent to most patients following a hospitalization, outpatient service, or provider office visit. We ask questions about a wide range of issues that matter to patients – from cleanliness and friendliness to quality of their care. We pay close attention to what patients tell us. When patients point out ways we could improve, we make every effort to do so.

Quality & Safety Initiatives Munson Healthcare has multidisciplinary teams of clinical experts and other quality and safety professionals working collaboratively on protocols to improve patient safety and standardize care in northern Michigan. We have launched a number of internal initiatives to enhance the quality of care and promote patient, including projects focused on improving sepsis care, addressing health-related social needs, and improving the patient experience. Blue Cross Blue Shield of Michigan Collaborative Quality Initiatives Munson Healthcare currently participates in several