COVID-19 Updates | COVID-19 Vaccine Info | Ask-a-Nurse: 231-935-0951 | Virtual Visits | Visitation Restrictions
Visitation is limited. All patients and permitted visitors are required to wear a Munson Healthcare-issued mask.

Visitation Restrictions for Munson Healthcare Facilities

The following policy applies to Munson Healthcare hospitals* and each hospital’s associated entities. 

*Please note: The effective date for Kalkaska Memorial Health Center will be Monday, April 19, 2021.


Updated Visitation Policy (Effective April 16, 2021) 

COVID-19 continues to be an evolving situation in our communities and we are constantly re-evaluating our visitation policy to ensure the safety of our patients, visitors, and healthcare team.

Visitation is currently limited. However, we know that being with loved ones is an important part of the healing process for our patients.

Effective Friday, April 16*, we will be allowing one fully vaccinated visitor per patient per day in Munson Healthcare hospitals and clinics.

Fully vaccinated visitors:

One fully vaccinated visitor per day is welcome at the bedside or to accompany a patient to a Munson Healthcare clinic. (Kalkaska Memorial Health Center will implement this change on April 19.)

  • Visitors must be 14 days post final dose to be considered fully vaccinated.
  • Visitors must provide proof of COVID-19 vaccination. Proof includes a photo ID and one of the following:
    • Completed Vaccination Record Card
    • Photo of Vaccination Record Card
    • Vaccination record from the Michigan Care Improvement Registry (MCIR)

The following visitors are allowed regardless of vaccination status:

  • Obstetrics patients: One birthing partner or support person (must be the same person during the duration of their stay) and one certified doula. Hospitalized obstetric patients with a COVID-19 positive diagnosis are allowed one visitor, with appropriate personal protective equipment. For first ultrasound of new pregnancy only, one support person is permitted.
  • Pediatric patients (21 years of age or younger): May have one adult primary caregiver at a time (such as a parent, foster parent or guardian). It is strongly preferred that the caregiver is the same for the duration of their stay, or visit in outpatient settings. If a NICU patient is a multiple and their sibling (twin, triplet, etc.) is not a NICU patient, the multiple sibling may visit with the primary caregiver. No other siblings under 18 years may visit pediatric patients.
  • Patients can have one support person:
    • If the support person is essential to the care of the patient/medically necessary. This includes surgical and procedural patients.
    • If the patient has intellectual and/or developmental disabilities, cognitive impairments including dementia, or behavioral concerns. 
    • If the patient needs communication support or assistance due to the specifics of their disability.
  • End of life:
    • Up to four visitors per day, two at a time. 
    • Visitors must maintain social distancing with members of the Healthcare Team.
    • Visitors for patients at end of life may be evaluated on a case-by-case basis, including those under the age of 18.
    • Visitors for patients with a COVID-19 positive diagnosis who are at this stage must wear appropriate personal protective equipment.
  • Overnight stays: Limited to obstetrics, pediatrics, and extenuating circumstances approved by the care team.
  • Individuals performing spiritual care, legal or governmental functions: One spiritual advisor of a patient’s choosing is allowed one visit. Personnel from law enforcement, adult protective services, interpreters, and other such groups are allowed one at a time.

Some departments, patient populations, clinics, and practices require additional precautions, so please call ahead.

Inpatient and Outpatient Surgical and Procedural Areas

Inpatient and outpatient surgical and procedural patients are allowed one support person for the duration of the surgery or procedure. 

  • All support persons will be expected to wait in a designated area and maintain 6-foot distance requirements. Waiting room availability will be based on capacity.
  • Patients requiring in-house hospitalization post-surgery/procedure will be allowed to briefly see their support person after the recovery phase. 
    • If support person is fully vaccinated, they may be allowed to remain with the patient and accompany them to the inpatient unit if approved by the care team.
    • If support person is not vaccinated, they will not be allowed to accompany the patient to the inpatient unit. 
  • Patients who will be discharged post-surgery/procedure may have their support person present for discharge instructions.

Approved visitors/support persons:

  • Will be required to answer COVID-19 screening questions about current health
  • Will be required to provide their name and phone number for contact tracing purposes
  • Will need to wear an MHC-issued mask provided by the facility
  • Must go directly to and from patient’s room or to and from their appointment 
  • Must maintain social distancing with members of the healthcare team at all times.
  • Must wash hands or use alcohol sanitizer before and after leaving any rooms as well as the facility

Waiting room availability is based on capacity and ability to social distance.

Only “essential” vendors are allowed access to MHC facilities.

Some departments, patient populations, clinics and practices require additional precautions, so please call ahead.

See below, in “Restrictions for Other Munson Healthcare Services” for our visitor policy for Munson Healthcare’s long term care facilities.


Visitor Screenings and Masking Policies

Visitors who enter any Munson Healthcare facility will be screened for COVID-19. Please be prepared to answer questions about your current health. Also, visitors will be asked to provide their name and phone number for contact tracing purposes.

If you are allowed inside this facility, you will need to wear a Munson Healthcare-issued mask for the entirety of your visit. Our strict universal masking policy asks everyone who enters our facilities to wear a Munson Healthcare-issued face mask (provided to you upon entry). We ask that you wear this mask either in place of or in addition to your own. Cafeterias in most facilities are open. Waiting room availability is based on capacity and ability to social distance.

Every individual must wash hands or use alcohol sanitizer before and after leaving any rooms as well as the Munson Healthcare facility.

What you need to know if you are allowed entry as a visitor:

  • You will be issued a Munson Healthcare earloop facemask and bag.
  • At the screener station, sanitize your hands and put on your facemask. If you are a returning visitor, please sanitize your hands before taking your mask out of the bag and sanitize your hands after you put the mask on your face.
  • Wear the mask at all times during your visit except when eating or drinking. When taking your mask off to eat or drink, place your mask in your bag and sanitize your hands. When you are done eating, sanitize your hands, take it out of the bag, put the mask back on your face, and sanitize your hands again.
  • Do not wear your mask around your neck or pull this under your chin at any time, including while eating or drinking.
  • If you will be returning to the facility, remove your mask at the screener station, put the mask back in your bag and sanitize your hands. 
  • Every individual must wash hands or use alcohol sanitizer before and after leaving any rooms as well as the Munson Healthcare facility.  
  • People accompanying a patient should be in good health; if a companion is feeling ill or sick, they will not be able to enter the facility unless they are seeking treatment.
  • We know that being with loved ones during a health crisis is an important part of our patients’ healing process. If you are unable to visit your loved one in person, there are a variety of other ways you might consider connecting with them. These may include telephone, email, text, or through Skype, FaceTime, or Facebook.

Restrictions for Other Munson Healthcare Services

Munson Healthcare Long Term Care Facilities

We are so pleased to be able to welcome visitors back to our long term care facilities. The emotional well-being of our residents is incredibly important and we are excited to help them physically reunite with their loved ones.

Our long term care visitation policy is in accordance with the March 10, 2021 CMS Guidelines

Here’s what visitors need to know: 

Depending on vaccination status and COVID-19 contact history, new long term care residents may have to quarantine for 14 days upon arrival at a long term care facility, which means they are unable to receive visitors during this time period. Staff will make every attempt to help residents use technology to connect with their loved ones during the quarantine period.

Visitors must:

  • Make an appointment to see a resident/patient
  • Answer health screening questions before admittance
  • Complete the visitor’s log upon arrival, providing appropriate information for contact tracing purposes
  • Wear a facility-provided mask, follow hand-hygiene requirements, practice social distancing, and adhere to the facility’s personal protective equipment requirements 

Important visitation tips:

  • When you call to make an appointment, ask the facility to outline current visitation instructions. Each facility is different and may have additional restrictions in place to comply with CMS guidelines.
  • Also, visitation restrictions could change on a daily basis depending on the facility’s COVID-19 cases/exposures and county positivity rates so it’s very important to call ahead — before a planned visit.

Munson Healthcare’s Long Term Care Facilities:

  • Kalkaska Memorial Long Term Care/Eden Center: 231-258-7530
  • McReynolds Hall (Otsego): 989-731-7838
  • Crawford Continuing Care Center (Grayling): 989-348-0317
  • Paul Oliver Living and Rehabilitation (Frankfort): 231-352-2208

Munson Healthcare Pharmacies

Bay Shore Pharmacy, Empire Pharmacy, and Sixth Street Drugs are fully open to the public. Customers and staff are required to wear masks and adhere to social distancing guidelines. Business hours remain the same (click links above for hours) with 9 - 11 am on Thursdays reserved for senior citizens and customers with chronic health conditions. 

MCHC Pharmacy and MMC Ambulatory Pharmacy remain open for screened patients and employees.

All four Munson Healthcare retail pharmacies offer curbside pick-up for customers who request or require it. Prescription mail delivery and limited local home delivery is also available to eligible addresses. Bay Shore Pharmacy, Sixth Street Drugs, and MCHC Pharmacy have also resumed offering immunizations by appointment.


Munson Home Medical Equipment

Munson Home Medical Equipment locations are currently limiting the number of customers allowed in the store at once. Upon arrival, you will be screened using questions about your current health status and contact with people exhibiting signs of COVID-19. Please know that customers are required to wear a mask.

  • If you do not pass the health screening, you will be asked to wait in your vehicle and we will bring your order out to you.

  • For your convenience and safety, we offer curbside pickup upon request.

  • Please ask about shipping available on specific requests.


Munson Healthcare and Kalkaska Memorial Health Center Dialysis Centers

We are implementing the following for Munson Dialysis Center, Elizabeth Hosick Dialysis Center, and Kalkaska Dialysis Center.

  • No visitors will be allowed to stay with patients to reduce exposure to COVID-19 to our vulnerable population.

  • If you are bringing a patient to their appointment, you will be allowed to bring the patient into the building as long as you are free of symptoms (fever, cough, and shortness of breath), along with risk factors associated with COVID-19.

  • Once the patient is seated in the waiting area, you will need to exit the building. Prior to leaving, make sure you have the facility number to call as needed to check on your individual patient.

We appreciate everyone’s effort to reduce to risk of exposure to our vulnerable population. Individual patients requiring a sitter will be addressed on a per patient basis, approved by our Medical Director.


Vendor Partner Visit Restrictions

With the ongoing global spread of COVID-19 (also known as coronavirus), people are turning to their local clinicians, hospitals and health systems for care and leadership. As part of our business, we host or interact with many vendor partners daily. To ensure the safety of our patients, colleagues and valued partners, we have implemented new vendor guidelines, effective Mar. 18, 2020. Read more.