Visitation Restrictions for Munson Healthcare Facilities

The following policy applies to Munson Healthcare hospitals and each hospital’s associated entities. 


Updated Visitation Policy (Effective September 16, 2021) 

COVID-19 continues to be an evolving situation in our communities and we are constantly re-evaluating our visitation policy to ensure the safety of our patients, visitors, and healthcare team.

Effective Thursday, September 16, 2021

Inpatients and patients in Emergency Rooms and surgical/procedural patients are allowed one visitor/support person at a time in a facility, 18 years of age or older, regardless of visitor’s vaccination status.

Inpatients with COVID-19 are allowed one visitor per day, regardless of visitor’s vaccination status, with appropriate personal protective equipment. Duration of the visit is at the discretion of the care team.

Waiting Rooms Across Munson Healthcare

Visitors are not allowed in ambulatory clinics and practice waiting rooms across Munson Healthcare. However, one visitor per patient is allowed in waiting rooms for Emergency Departments and Operating Rooms.

How to Visit a Patient at Munson Healthcare Hospitals and Clinics

Be prepared to check in at the entrance with a health screener where you will be provided a Munson Healthcare-issued mask. Personal masks may be worn over or under the Munson Healthcare mask.

Learn more about the screening and masking policies.


Additional Visitation Allowances

1. Obstetrics patients

One birthing partner or support person (must be the same person during the duration of their stay) and one certified doula. Hospitalized obstetric patients with a COVID-19 positive diagnosis are allowed one visitor, with appropriate personal protective equipment. The support person is not dependent on vaccination status.

2. Pediatric patients (21 years of age or younger)

May have two adult primary caregivers at a time (such as parents, foster parents or guardians). It is strongly preferred that the caregivers are the same for the duration of their stay, or visit in outpatient settings. If a NICU patient is a multiple and their sibling (twin, triplet, etc.) is not a NICU patient, the multiple sibling may visit with the primary caregiver. No other siblings under 18 years may visit pediatric patients. The caregivers are not dependent on vaccination status.

3. End of life

  • Two visitors at a time in a facility, regardless of vaccination status.  
  • Visitors must maintain social distancing with members of the Healthcare Team.
  • Visitors for patients at end of life may be evaluated on a case-by-case basis, including those under the age of 18.
  • Visitors for patients with a COVID-19 positive diagnosis who are at this stage must wear appropriate personal protective equipment.

4. Overnight stays

Limited to obstetrics, pediatrics, and extenuating circumstances approved by the care team.

5. Individuals providing spiritual care, legal or governmental functions

One spiritual advisor of a patient’s choosing is allowed one visit. Personnel from law enforcement, adult protective services, interpreters, and other such groups are allowed one at a time.

6. Waiting Rooms: Emergency Rooms, Operating Rooms and Clinics

Visitors are not allowed in the waiting rooms in Emergency Rooms, Operating Rooms and Clinics across Munson Healthcare. Visitation allowances for a support person are provided below: 

Emergency Department Waiting Rooms
One support person is allowed per patient in Emergency Room waiting rooms. If the visitor does not accompany the patient into the exam/prep room, then that visitor will be directed to wait outside or in a car. Visitors will not be permitted to wait for patients in ED waiting rooms while a patient receives care. Social distancing and masking is required for all patients and visitors.

Operating Room Waiting Rooms
A support person is allowed per patient in operating room and surgical waiting rooms. If the visitor does not accompany the patient into the exam/prep room, then that visitor will be directed to wait outside or in a car. Visitors will not be permitted to wait for patients in operating waiting rooms and surgical waiting rooms while a patient receives care. Social distancing and masking is required for all patients and visitors.

Clinic Waiting Rooms
Open to patients as long as social distancing is maintained.

A support person can accompany an OB ultrasound patient or pediatric patient. A support person is also allowed for patients with physical impairments; developmental, cognitive, behavioral disabilities; or hearing impairments or language barriers.

Some departments, patient populations, clinics and practices require additional precautions, so please call ahead.


Additional Visitor Allowance: Obstetric, NICU, or end-of-life patients are the only patients currently allowed more than one visitor at a time. 

Please call the Munson Healthcare Switchboard at 231-935-5000 for additional information.

See below, in “Restrictions for Other Munson Healthcare Services” for our visitor policy for Munson Healthcare’s long term care facilities.


Updated Visitor Screenings and Masking Policies (May 14, 2021)

Munson Healthcare’s Universal Masking Policy will remain in place for anyone entering our facilities. Any updated masking guidelines communicated by the CDC and the State of Michigan do not apply to healthcare facilities. This policy will remain in place until our Pandemic Response Plan status changes.

Visitors who enter any Munson Healthcare facility will be screened for COVID-19. Please be prepared to answer questions about your current health. Also, visitors will be asked to provide their name and phone number for contact tracing purposes.

If you are allowed inside this facility, you will need to wear a Munson Healthcare-issued mask for the entirety of your visit. Our strict universal masking policy asks everyone who enters our facilities to wear a Munson Healthcare-issued face mask (provided to you upon entry). We ask that you wear this mask either in place of or in addition to your own. Cafeterias in most facilities are open. Waiting room availability is based on capacity and ability to social distance.

Every individual must wash hands or use alcohol sanitizer before and after leaving any rooms as well as the Munson Healthcare facility.

What you need to know if you are allowed entry as a visitor:

  • You will be issued a Munson Healthcare earloop facemask and bag.
  • At the screener station, sanitize your hands and put on your facemask. If you are a returning visitor, please sanitize your hands before taking your mask out of the bag and sanitize your hands after you put the mask on your face.
  • Wear the mask at all times during your visit except when eating or drinking. When taking your mask off to eat or drink, place your mask in your bag and sanitize your hands. When you are done eating, sanitize your hands, take it out of the bag, put the mask back on your face, and sanitize your hands again.
  • Do not wear your mask around your neck or pull this under your chin at any time, including while eating or drinking.
  • If you will be returning to the facility, remove your mask at the screener station, put the mask back in your bag and sanitize your hands. 
  • Every individual must wash hands or use alcohol sanitizer before and after leaving any rooms as well as the Munson Healthcare facility.  
  • People accompanying a patient should be in good health; if a companion is feeling ill or sick, they will not be able to enter the facility unless they are seeking treatment.
  • We know that being with loved ones during a health crisis is an important part of our patients’ healing process. If you are unable to visit your loved one in person, there are a variety of other ways you might consider connecting with them. These may include telephone, email, text, or through Skype, FaceTime, or Facebook.

Restrictions for Other Munson Healthcare Services

Munson Healthcare Long Term Care Facilities

We are so pleased to be able to welcome visitors back to our long term care facilities. The emotional well-being of our residents is incredibly important and we are excited to help them physically reunite with their loved ones.

Our long term care visitation policy is in accordance with the March 10, 2021 CMS Guidelines

Here’s what visitors need to know: 

Depending on vaccination status and COVID-19 contact history, new long term care residents may have to quarantine for 14 days upon arrival at a long term care facility, which means they are unable to receive visitors during this time period. Staff will make every attempt to help residents use technology to connect with their loved ones during the quarantine period.

Visitors must:

  • Make an appointment to see a resident/patient
  • Answer health screening questions before admittance
  • Complete the visitor’s log upon arrival, providing appropriate information for contact tracing purposes
  • Wear a facility-provided mask, follow hand-hygiene requirements, practice social distancing, and adhere to the facility’s personal protective equipment requirements 

Important visitation tips:

  • When you call to make an appointment, ask the facility to outline current visitation instructions. Each facility is different and may have additional restrictions in place to comply with CMS guidelines.
  • Also, visitation restrictions could change on a daily basis depending on the facility’s COVID-19 cases/exposures and county positivity rates so it’s very important to call ahead — before a planned visit.

Munson Healthcare’s Long Term Care Facilities:

  • Kalkaska Memorial Long Term Care/Eden Center: 231-258-7530
  • McReynolds Hall (Otsego): 989-731-7838
  • Crawford Continuing Care Center (Grayling): 989-348-0317
  • Paul Oliver Living and Rehabilitation (Frankfort): 231-352-2208

Munson Healthcare Pharmacies

Bay Shore Pharmacy, Empire Pharmacy, and Sixth Street Drugs are fully open to the public. Customers and staff are required to wear masks and adhere to social distancing guidelines. Business hours remain the same (click links above for hours) with 9 - 11 am on Thursdays reserved for senior citizens and customers with chronic health conditions. 

MCHC Pharmacy and MMC Ambulatory Pharmacy remain open for screened patients and employees.

All four Munson Healthcare retail pharmacies offer curbside pick-up for customers who request or require it. Prescription mail delivery and limited local home delivery is also available to eligible addresses. Bay Shore Pharmacy, Sixth Street Drugs, and MCHC Pharmacy have also resumed offering immunizations by appointment.


Munson Home Medical Equipment

Munson Home Medical Equipment locations are currently limiting the number of customers allowed in the store at once. Upon arrival, you will be screened using questions about your current health status and contact with people exhibiting signs of COVID-19. Please know that customers are required to wear a mask.

  • If you do not pass the health screening, you will be asked to wait in your vehicle and we will bring your order out to you.

  • For your convenience and safety, we offer curbside pickup upon request.

  • Please ask about shipping available on specific requests.


Munson Healthcare and Kalkaska Memorial Health Center Dialysis Centers

We are implementing the following for Munson Dialysis Center, Elizabeth Hosick Dialysis Center, and Kalkaska Dialysis Center.

  • No visitors will be allowed to stay with patients to reduce exposure to COVID-19 to our vulnerable population.

  • If you are bringing a patient to their appointment, you will be allowed to bring the patient into the building as long as you are free of symptoms (fever, cough, and shortness of breath), along with risk factors associated with COVID-19.

  • Once the patient is seated in the waiting area, you will need to exit the building. Prior to leaving, make sure you have the facility number to call as needed to check on your individual patient.

We appreciate everyone’s effort to reduce to risk of exposure to our vulnerable population. Individual patients requiring a sitter will be addressed on a per patient basis, approved by our Medical Director.


Vendor Partner Visit Restrictions

With the ongoing global spread of COVID-19 (also known as coronavirus), people are turning to their local clinicians, hospitals and health systems for care and leadership. As part of our business, we host or interact with many vendor partners daily. To ensure the safety of our patients, colleagues and valued partners, we have implemented new vendor guidelines, effective Mar. 18, 2020. Read more.