Visitors Prohibited from Entering Munson Healthcare Facilities

Enhanced Visitation and Universal Masking Information

Munson Healthcare is committed to slowing the spread of the new coronavirus (COVID-19) by prohibiting all visitors with the following exceptions.

Further Limited Visitation - New Visitor Restrictions for Clinical Care Areas

Due to the community spread of COVID-19, new guidelines prohibit all visitors, with the following exceptions:

Pediatric patients: One adult primary caregiver (such as a parent, foster parent or guardian) may accompany a pediatric patient 21 years of age or under or a NICU patient. It is strongly preferred that each pediatric patient have one caregiver designated as the sole visitor for the entire hospital stay.

Obstetrics patients: One birthing partner or support person may accompany an obstetrics patient, and it must be the same person during the entirety of their stay. Other people desired for support can provide that support through video technologies.

Patients at the end of life*: One visitor is permitted.
*When the prognosis is several hours before passing.

Surgical patients: One visitor may accompany the patient. If the surgical patient is admitted to the hospital post-surgery, the visitor must then leave the hospital.

Individuals performing official governmental functions: Personnel from law enforcement, adult protective services, and other such groups are allowed to enter a patient’s room, but only one at a time.


Visitor Screenings

Visitors who qualify to enter any Munson Healthcare facility will be screened using questions about current health status and contact with people exhibiting signs of COVID-19. Visitors who do not pass the screening questions will not be allowed in the facility, unless they are seeking treatment. Download the mask guidelines

What you need to know if you are allowed entry as a visitor:

  • If you choose to wear your own hand-sewn mask or purchased mask into the facility, it must be clean and not torn. It will be inspected at the screener station, and if approved, you will be given a bag for use. If you do not bring a mask into the facility, you will be issued a Munson Healthcare surgical mask and bag.
  • At the screener station, sanitize your hands and put on your facemask. If you are a returning visitor, please sanitize your hands before taking your mask out of the bag and sanitize your hands after you put the mask on your face.
  • Wear the mask at all times during your visit except when eating or drinking. When taking your mask off to eat or drink, place your mask in your bag and sanitize your hands. When you are done eating, sanitize your hands, take it out of the bag, put the mask back on your face, and sanitize your hands again.
  • Do not wear your mask around your neck or pull this under your chin at any time, including while eating or drinking.
  • If you will be returning to the facility, remove your mask at the screener station, put the mask back in your bag and sanitize your hands. 
  • Every individual must wash hands or use alcohol sanitizer before and after leaving any rooms as well as the Munson Healthcare facility.  Go directly to and from the patient unit. Visitors are not allowed to use the waiting rooms or café.
  • When visiting COVID-19 patients, wear full personal protective equipment (PPE) provided by the facility and consistent with instruction
  • People accompanying a patient should be in good health; if a companion is feeling ill or sick, they will not be able to enter the facility unless they are seeking treatment.
  • We do not allow anyone to visit patients who have a confirmed or possible case of COVID-19; this includes patients who are awaiting COVID-19 test results from a local health department, State of Michigan, and CDC
  • We understand that connecting with family members is incredibly important, and there are a variety of other ways you might consider connecting with them. These may include telephone, email, text, or through Skype, FaceTime, or Facebook

What Visitors Need to Know

  • Every individual must wash hands or use alcohol sanitizer before and after leaving any rooms as well as the Munson Healthcare facility.
  • People accompanying a patient should be in good health; if a companion is feeling ill or sick, they will not be able to enter the facility.
  • We do not allow anyone who is sick or ill to enter the facility except to seek care for their illness.
  • We do not allow anyone to visit patients who have a confirmed or possible case of COVID-19; this includes patients who are awaiting COVID-19 test results from a local health department, State of Michigan, and CDC.
  • We understand that connecting with family members is incredibly important, and there are a variety of other ways you might consider connecting with them. These may include telephone, email, text, or through Skype, Facetime, or Facebook.

Restrictions for entering Munson Healthcare Pharmacies and Homecare/Home Medical Equipment locations:

Customers who have fever, dry cough, and/or shortness of breath; recent close contact with a coronavirus patient, or travel to an area where COVID-19 is active, may have been exposed to coronavirus and should consider whether their medication, equipment, or supplies or services need is urgent.

  • If the need is not urgent: stay home and rest, and call a healthcare provider if you believe you need to be seen. Please call us from home and we can support your medication/supply needs.
  • If the need is urgent: enter, but as soon as you enter please tell the person at the front desk that you may have coronavirus so we can provide you a mask and proper isolation.

Restrictions for entering Munson Healthcare and Kalkaska Memorial Health Center Dialysis Centers:

We are implementing the following for Munson Dialysis Center, Elizabeth Hosick Dialysis Center, and Kalkaska Dialysis Center.

  • A no-visitor policy in all units, with a goal to reduce exposure to COVID-19 to our vulnerable population.
  • Individuals bringing patients to appointments will be allowed to enter if free of symptoms (fever, cough, and shortness of breath), along with risk factors associated with COVID-19.
  • Visitors must exit once patients are seated in the waiting area. We appreciate everyone’s effort to reduce to risk of exposure to our vulnerable population. Individual patients requiring a sitter will be addressed on a per patient basis, approved by our Medical Director.
  • Prior to leaving, make sure you have the facility number to call as needed to check on your individual patient.

Vendor Partner Visit Restrictions

With the ongoing global spread of COVID-19 (also known as coronavirus), people are turning to their local clinicians, hospitals and health systems for care and leadership. As part of our business, we host or interact with many vendor partners daily. To ensure the safety of our patients, colleagues and valued partners, we have implemented new vendor guidelines, effective Mar. 18, 2020. Read more.