Visitation Restrictions for Munson Healthcare Facilities

Updated Visitation Policy (Beginning May 19, 2020) 

Munson Healthcare is committed to slowing the spread of the new coronavirus (COVID-19) by prohibiting all visitors with the following exceptions:

  • Critical patients: Up to two visitors for two hours per day will be allowed for patients in the ICU or patients who are in critical condition (patient’s vital signs are unstable or not within normal limits).

  • Obstetrics patients: One birthing partner or support person may accompany an obstetrics patient, and it must be the same person during the entirety of their stay. Other people desired for support can provide that support through video technologies. A support person/birthing partner is not permitted for outpatient or office visits, including ultrasounds (only the patient will be permitted).

  • Patients at the end of life: Up to four visitors per day, no more than two at a time when the patient has hours to days left.

  • Pediatric patients: NICU patients may have two adult primary caregivers (such as parents, foster parents or guardians). All other pediatric patients 21 years of age or under may be accompanied by one adult primary caregiver. It is strongly preferred that the caregiver(s) are the same for the entire hospital stay.

  • Special circumstances: One visitor may accompany the following types of patients

    • Patients in the Emergency Department who are confused

    • Patients receiving a critical diagnosis

    • Patients being discharged who need support with discharge instructions

    • Patients on the inpatient rehabilitation unit who would benefit from a family member being present for treatment

  • Surgical patients: One visitor may accompany the patient and be available after the surgery for discharge instructions. If the surgical patient is admitted to the hospital post-surgery, the visitor must then leave the hospital unless the patient is in critical condition.

  • Individuals performing official governmental functions: Personnel from law enforcement, adult protective services, and other such groups are allowed to enter a patient’s room, but only one at a time.

Visitor Screenings

Visitors who qualify to enter any Munson Healthcare facility will be screened using questions about current health status and contact with people exhibiting signs of COVID-19. Visitors who do not pass the screening questions will not be allowed in the facility, unless they are seeking treatment. Download the mask guidelines

What you need to know if you are allowed entry as a visitor:

  • If you choose to wear your own hand-sewn mask or purchased mask into the facility, it must be clean and not torn. It will be inspected at the screener station, and if approved, you will be given a bag for use. If you do not bring a mask into the facility, you will be issued a Munson Healthcare surgical mask and bag.
  • At the screener station, sanitize your hands and put on your facemask. If you are a returning visitor, please sanitize your hands before taking your mask out of the bag and sanitize your hands after you put the mask on your face.
  • Wear the mask at all times during your visit except when eating or drinking. When taking your mask off to eat or drink, place your mask in your bag and sanitize your hands. When you are done eating, sanitize your hands, take it out of the bag, put the mask back on your face, and sanitize your hands again.
  • Do not wear your mask around your neck or pull this under your chin at any time, including while eating or drinking.
  • If you will be returning to the facility, remove your mask at the screener station, put the mask back in your bag and sanitize your hands. 
  • Every individual must wash hands or use alcohol sanitizer before and after leaving any rooms as well as the Munson Healthcare facility.  Go directly to and from the patient unit. Visitors are not allowed to use the waiting rooms or café.
  • People accompanying a patient should be in good health; if a companion is feeling ill or sick, they will not be able to enter the facility unless they are seeking treatment.
  • We do not allow anyone to visit patients who have a confirmed or possible case of COVID-19; this includes patients who are awaiting COVID-19 test results from a local health department, State of Michigan, and CDC
  • We understand that connecting with family members is incredibly important, and there are a variety of other ways you might consider connecting with them. These may include telephone, email, text, or through Skype, FaceTime, or Facebook

Restrictions for Other Munson Healthcare Services

Munson Healthcare Pharmacies:

Munson Healthcare pharmacies have now transitioned to curbside pickup for prescriptions and over-the-counter items. Call ahead to place your order and be prepared to pay with credit or debit card over the phone. Place a second call at arrival and a Pharmacy team member will bring your order out to you.

Customers of Sixth Street, Bay Shore, Empire and MCHC retail pharmacies – ask us about prescription mail delivery and limited local home delivery to eligible addresses.


Munson Home Medical Equipment

Munson Home Medical Equipment locations are currently limiting the number of customers allowed in the store at once. Upon arrival, you will be screened using questions about your current health status and contact with people exhibiting signs of COVID-19. 

  • If you do not pass the health screening, you will be asked to wait in your vehicle and we will bring your order out to you.

  • For your convenience and safety, we offer curbside pickup and shipping to all of our customers.


Munson Healthcare and Kalkaska Memorial Health Center Dialysis Centers:

We are implementing the following for Munson Dialysis Center, Elizabeth Hosick Dialysis Center, and Kalkaska Dialysis Center.

  • No visitors will be allowed to stay with patients to reduce exposure to COVID-19 to our vulnerable population.

  • If you are bringing a patient to their appointment, you will be allowed to bring the patient into the building as long as you are free of symptoms (fever, cough, and shortness of breath), along with risk factors associated with COVID-19.

  • Once the patient is seated in the waiting area, you will need to exit the building. Prior to leaving, make sure you have the facility number to call as needed to check on your individual patient.

We appreciate everyone’s effort to reduce to risk of exposure to our vulnerable population. Individual patients requiring a sitter will be addressed on a per patient basis, approved by our Medical Director.

Vendor Partner Visit Restrictions

With the ongoing global spread of COVID-19 (also known as coronavirus), people are turning to their local clinicians, hospitals and health systems for care and leadership. As part of our business, we host or interact with many vendor partners daily. To ensure the safety of our patients, colleagues and valued partners, we have implemented new vendor guidelines, effective Mar. 18, 2020. Read more.