Financial and Billing Information

Financial Assistance

Cancer affects all people and has no boundaries based on a person’s ability to pay. We understand the financial stresses related to a cancer diagnosis, regardless of whether or not you are insured. If you have concerns, please reach out to your care team who can connect you with potential resources to assist you.

Please know we are committed to providing financial assistance to people who have healthcare needs and are uninsured, ineligible for a government program, or otherwise unable to pay. However, we do not consider financial assistance to be a substitute for personal responsibility. Patients are expected to follow our procedures for obtaining financial assistance or other forms of payment, and we expect them to contribute to the cost of their care based on their ability to pay.

Financial assistance is based on individual financial need. We do not take into account age, gender, race, social or immigrant status, sexual orientation, religious affiliation, or any other protected class. Financial assistance is intended to help individuals and is not granted to any third-party payers, including auto insurance plans, workers compensation plans, commercial insurance plans, or government insurance plans. The decision to grant financial assistance is at the discretion of Munson Healthcare.

Please know we will never deny appropriate care to anyone who requires treatment or prevention of an illness that is deemed emergent or medically necessary.

Munson Healthcare Billing Practices

At the patient’s request, a detailed bill may be provided. The hospital will send periodic statements to the patient or responsible party in an effort to keep them informed as to the status of all open accounts. Read more about Munson Healthcare billing practices. 

Billing Questions

If you have any billing questions or wish to pay a bill by phone, please contact us at 844-467-5545. For Charlevoix Hospital only, please call 231-547-8521 for services used prior to Jan. 25, 2025

Contact a Financial Navigator

For more information about financial assistance programs at Cowell Family Cancer Center, please call our Oncology Financial Navigators at 231-392-8400 to discuss the various programs available.