Patient Portal Frequently Asked Questions

General Questions

What is MyHealthInfo?

MyHealthInfo offers patients of participating Munson Healthcare hospitals, clinics, and doctor’s offices, convenient, personalized, and secure online access to health records, including:

  • A history of imaging, laboratory, and pathology test results, as well as procedures performed.
  • A list of current allergies, immunizations, medications, and health issues.
  • Latest vital signs, including blood pressure.

For visits to participating Munson Healthcare clinics and doctor’s offices, you can:

  • Update your personal information, like address, phone number, and health insurance (coming soon)
  • Securely send and receive messages to your doctor or advanced practice provider
  • Request a renewal of your prescription medications (not available for services provided at the hospital or for hospital stays)

For emergency room visits, surgeries, results from an imaging or lab test conducted at the hospital, or a hospital stay, you may also be able to view:

  • A summary of your hospital visit, including reason for hospitalization.
  • Discharge instructions and patient education materials to help you better manage your own care after you leave the hospital. 

What if I am a patient at another hospital or practice?

There are multiple patient portals in the health community. If you’re not finding the health records you need in MyHealthInfo, that information may be available in a different patient portal. Please contact your doctor’s office or the location where you received care.

Can I use MyHealthInfo for emergencies? 

No. Always call 911 in an emergency.

Getting Started

How do I sign up?

Patients who wish to participate can sign up for the patient portal in three ways.

  1. Self-enroll.
  2. Call us at 231-935-2026 to enroll over the phone.
  3. Enroll in person during your next visit to a participating Munson Healthcare hospital, clinic, or doctor’s office. When checking-in, simply mention that you’d like to sign up for the patient portal. You’ll be asked to provide three patient identifiers to confirm your identity and an email address. A secure invitation will be sent to you via email within 72 hours. Your email invitation to MyHealthInfo will enable you to log in and create your own username and password.

How do I claim my invitation if I enroll in person? 

If you enroll in person, an invitation will be sent to the email address you provided. Once you receive the email from MyHealthInfo, follow the directions on the screen. The step-by-step process allows you to verify your identity by entering your date of birth and answering a challenge question. You will then be guided through the process to set your own username and password.

What if I didn't receive my invitation email?

If you requested an invitation and did not receive it via email, please check your junk and/or spam folder(s). If you did not receive the invitation email, you can sign up online or enroll over the phone by calling 231-935-2026 and selecting your community from the list of options.   

What is needed to access the patient portal?

All you need is a computer or device with internet access and a valid email address.  A printer also is necessary if you want to print your electronic health record.

Can I use a mobile device to access MyHealthInfo?

Yes. You can use any mobile device with internet access to log into your MyHealthInfo account. The HealtheLife mobile app is available for Apple and Android users. Apple users may download the app from the App Store on your iPhone or iPad. Android users can download the App through the Google Play store.

Can I connect my health records to app like Apple Health or MyFitness Pal?

Yes. You can connect your health records to some health management apps or diet/fitness trackers. Learn more and request a connection

Accessing the Portal

When can I access the patient portal?

The patient portal is available at any time that is convenient for you. 

Who can have a patient portal?

Any person age 13 and older with an active email address can have a patient portal. If you are the parent or legal guardian of a child under age 13, their account must be initiated by you. (See "What is proxy access?" below.)

Can a minor age 13 - 17 have access to their MyHealthInfo account? 

Yes, minors age 13 - 17 may have access to their own account.

I have access to my minor child’s MyHealthInfo account, but I can’t see all that I used to.  What happened?

Patient privacy is extremely important to us. Our policy around parents’ and guardians’ access to their child’s patient portal follows state and federal laws currently in place to protect minors requiring that some health information remain private.

Once your minor child turns 13, your access to their account and the data you will be able to view will be limited.

Once your child turns 18, your access to their account is turned off. Your (adult) child can choose to complete a proxy access form to grant you proxy access.

Can my spouse and I share an email address?

No. To protect privacy, each patient has a separate MyHealthInfo account and each patient must have a unique email address to access their own individual portal. However, you can grant proxy access to a spouse to allow them to view your health records.

What is proxy access?

Using the patient portal to view another patient's information is called proxy access.  

As a parent or guardian, you can use MyHealthInfo to access the health records of your minor child. Patient privacy is extremely important to us, so we have developed a policy around parents' and guardians' access to their child's patient portal that follows state and federal laws.

Adults can grant proxy access to their health records to a spouse, family member or friend.

How can I sign up for proxy access?

Patients who wish to grant proxy access to a spouse, family member, or friend can do so by visiting the registration desk or Health Information Management (Medical Records) department at the hospital where they received care or at their doctor’s office. You may only sign up for proxy access in person.

Parents who wish to view their child’s health information in MyHealthInfo must be a parent or permanent legal guardian of the patient. Proxy access for patients 0-12 will be granted until the child turns 18 years old. Parent access will be limited automatically when the child turns 13. When a patient turns 18, parent access will be turned off.

Can a legal guardian, patient advocate, adoptive parent, or non-custodial parent have access to a patient’s MyHealthInfo account?

Yes, proxy access is given to court-appointed legal guardians. In order to have access granted, you must provide a copy of the court order that grants the legal guardianship. You may complete a Proxy Access Form at the patient’s next hospital or doctor’s office visit. 

How do I revoke proxy access that I had previously granted?

Proxy access can be revoked at any time. To revoke proxy access, contact Cerner Consumer Care at 877-621-8014.

Available Features

When can I see my test results in MyHealthInfo? 

Lab test results are viewable in the patient portal immediately after the results are determined and entered into the electronic medical record. If you do not see the test results you are looking for, note that some test results do not populate in the portal. Some sensitive lab tests that do not populate into the portal are STD/HIV, toxicology, tumor markers, and blood typing. Other lab tests cannot technologically populate into our portal; these tests include some microbiology testing and tests sent to outside agencies or laboratories for testing (not processed by Munson Healthcare).

Radiology results from January 1, 2011 to present are available in the patient portal immediately after results are determined by a Radiologist and entered into the electronic medical record.

Pathology (excluding HPV and autopsy) results from January 1, 2011 to present are viewable in the patient portal five days after being determined and entered into the electronic medical record.

Why are certain test results not shared electronically via MyHealthInfo? How can I obtain my results?

Tests of a very sensitive nature are not released to MyHealthInfo to further protect patient privacy. These results are available through Health Information Management (Medical Records) department at the hospital where the test was performed.

Test results also are available through the doctor or advanced practice provider who ordered them. Please contact their office directly.

Can I download or share my record?

Yes. You can download your health record by clicking the Download button next to your results, saving your attachment and emailing it to your physician as an attachment. You may also go under Record of Visit(s) and hit the Send button to email your file to an email address.

Can I update my personal information?

Yes. Address, phone number, and insurance updates may be requested by clicking on the ellipsis (…) next to the patient name in the lower left hand corner and selecting Patient Information. Make the necessary changes on the screen, scroll to the bottom, select your provider, and click Send Update Request.

Can I view or request an appointment?

Yes. You can view upcoming appointments and request an appointment at participating Munson Healthcare clinics and doctor’s offices. Click Appointments and select your preferred day and date. Then note the reason for your appointment and how you prefer to be contacted. Finally, click Send Request and someone will get back to you.

To schedule or change an appointment for services at the hospital, please contact your hospital directly.

Can I pay my bill through the patient portal?

Pay My Bill link for payments to the hospital is available in your portal. You may also pay your bill via the Munson Healthcare website.

Can I message my physician?

Yes. You can securely send and receive messages with your physician or advanced practice provider to ask questions or update information. Click Messaging and then enter/select the name of your provider. Add a subject, type your message and click Send.

Messaging is not available for services provided at the hospital or for hospital stays.

Can I request a prescription refill?

Yes. You can securely request a prescription refill from participating Munson Healthcare clinics and doctor’s offices. The request is sent to your provider for review and approval. Once approved, the prescription will be sent to the pharmacy where the last prescription was filled.

Click Medications and then select the name of your provider. Enter the name of the medication, dose, quantity, and frequency as indicated on you prescription container. Then, choose how you prefer to be contacted, enter any additional comments, and click Send.

Medication refills are not available for services provided at the hospital or for hospital stays.

Resolving Problems

I forgot my password. What should I do?

Click the “Forgot password" link on the sign-in page to reset your password online. You may also call 877-621-8014 to request a new, secure password.

Who do I contact with log-in issues?

For problems logging in to your MyHealthInfo account, call 877-621-8014. If they are unable to help please call 231-935-2026 and select the option for the community where your care took place.

I was logged out of MyHealthInfo, what happened?

We aim to protect your privacy and the security of your information. While logged into MyHealthInfo, if your session remains idle for an extended period, you will be logged out automatically.

What if I see an error on my health record?

If you see an error with the health information in your portal related to an Emergency Room visit, surgery, test conducted at the hospital, or a hospital stay, please call 231-935-2026 and select the option for the community where your care took place.

For errors related to a visit your doctor’s office, please contact that office directly. 

Why can’t I see my results from my physician’s office in this portal?

There are multiple patient portals in the health community. Hospitals, clinics, doctor’s offices and specialists may all offer access to different health portals.

MyHealthIfo currently provides access to health records from participating Munson Healthcare hospitals, clinics and doctor’s offices.

If you’re not finding the health records you need in MyHealthInfo, that information may be available in a different patient portal. Please contact your doctor’s office or the location where you received care.

Is MyHealthInfo available in other languages? 

Yes, service is also available in Spanish. Language preferences can be set on the log on screen. 

Security Concerns

Is MyHealthInfo secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through self-enrollment or a secure invitation process and personal IDs and passwords. Each person controls their password and the account cannot be accessed without that password.

What is Cerner Health?

Cerner Health provides the software that participating Munson Healthcare hospitals, clinics, and doctor’s offices use for their electronic medical record system.

What are your Terms of Use?

MyHealthInfo will allow you to receive personal health information electronically, maintain unique personal profiles online, and access personal health information. MyHealthInfo is provided without charge to registered patients of participating Munson Healthcare hospitals, clinics, and doctor’s offices.

Use of this patient portal is completely voluntary and at your discretion.

What is your Privacy Policy?

Munson Healthcare has contracted with Cerner Health (Cerner) to provide a patient portal known as MyHealthInfo. MyHealthInfo is a web-based, secure portal that is hosted, maintained and operated by Cerner. Cerner has assured Munson Healthcare that MyHealthInfo is fully compliant with federal and state laws pertaining to your privacy. Cerner has also assured Munson Healthcare that your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyHealthInfo.