Patient Liaison

We want to provide you with the best possible patient care, and we strive for excellence in every area of our hospital. We welcome all of your feedback – about what we are doing right and what we could do better.

Our staff is committed to providing each patient with respectful, kind, timely, and safe care. If you have a concern while you are in the hospital, please talk to the staff members serving you at the time. If they are unable to resolve your concern, contact the Patient Liaison for assistance. You may also contact the Patient Liaison after you leave the hospital if you think of an experience you would like to discuss with us.

We want to hear from you. If you have a comment, concern, question, or compliment, you may contact us before, during, or after your visit. We value your comments because they help us improve and maintain a high standard of care.

Contact Patient Liaison

Cadillac Hospital: 231-876-7473

Charlevoix Hospital: 989-348-0405

Grayling Hospital: 989-348-0405

Kalkaska Memorial Health Center: 231-258-7541

Manistee Hospital: 231-876-7473

Munson Medical Center: 231-935-5051 |

Otsego Memorial Hospital: 989-348-0405 |

Paul Oliver Memorial Hospital: 231-876-7473

Additional Resources

If you are not satisfied with our response, you have the right to file a complaint with the Michigan Department of Community Health Bureau of Health Systems. A formal complaint involving safety or quality of care may be filed directly with:

Michigan Department of Community Health
Bureau of Health Systems
Division of Operations, Complaint Investigation Unit
PO Box 30664, Lansing, MI 48909

You also may contact the The Joint Commission with any safety or quality concerns. You can submit your complaint anonymously, or choose to identify yourself. You can report a patient safety event to the Joint Commission in the following ways:

  • At, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
  • By fax to 630-792-5636.
  • By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.

Munson Healthcare’s Sterile Compounding Program is accredited by Accreditation Commission for Healthcare/Pharmacy Compounding Accreditation Board. Concerns about the safety or quality of compounded sterile preparations at any Munson Healthcare hospital may be reported by calling (855) 937-2242.